CState Complete Support Specialist

CState Complete Support Specialist (Grant Funded)

Reconnecting Stopped Out Students: A Relationship-Building Approach to Student Success is a new US Department of Education-funded Title III Grant Project. The primary goal of the project is to improve degree attainment outcomes by preventing stop-out and facilitating the return of students who have left college before earning a degree or certificate. The Support Specialist serves as part of a "one-stop" resource Reconnection Team for students returning to campus.

Essential Duties

• Collaborate with the Project Director, Project Manager, Data Manager, and Reconnection Team Leader to develop initial strategies for project launch
• Support Reconnection Team Leader and student workers in outreach
• Serve as case manager for returning students
• Facilitate student connection with services necessary for their return to the College
• Develop and execute activities to support newly returned students
• Develop and execute activities to remove obstacles that might influence students to leave school
• Coordinate with the Office of Student Activities to contribute to a vibrant culture of student engagement
• Collaborate with campus offices such as Financial Aid, Registrar, Admissions, and Bursar
• Collaborate with CState Accelerate, SSS Trio, Academic Support Centers, and other student support offices
• Participate in college-wide admission, retention, and recruitment activities
• Maintain records and ensure compliance with rules for financial aid and debt relief programs
• Other duties as assigned

Minimum Qualifications:

• Associate's degree from an accredited college or university
• Proficient user of Microsoft Office Products

Preferred Qualifications:

• Bachelor's degree
• Experience in student-facing roles in a higher education setting
• Demonstrated understanding of student support/success operations in a higher education setting
• Customer/Client service experience
• Cincinnati State graduate

Desired Competencies:

• Demonstrated commitment to student and faculty success and to continuous quality improvement.

All candidates are asked to upload an unofficial copy of their transcript to the candidate profile.

Details:

Reports To: Title III Program Manager

Compensation: $25/hour (Grant Funded)

Job Category: Professional

Contract Affiliation: Non-Bargaining

Classification: Exempt

Status: Part-time, not to exceed 20 hours

Cincinnati State is an E-Verify employer:

• If you're hired , you must complete a Form I-9 , which verifies your identity and your legal right to work in the U.S.
• You'll need to provide original, acceptable documents -no photocopies-to complete the I-9 process.
• A list of acceptable documents can be seen here: USCIS I-9 website

STATEMENT OF COMMITMENT

• The institution declares that it will educate students by means of free, open, and rigorous intellectual inquiry to seek the truth.
• The institution declares that its duty is to equip students with the opportunity to develop the intellectual skills they need to reach their own, informed conclusions.
• The institution declares its commitment to not requiring, favoring, disfavoring, or prohibiting speech or lawful assembly.
• The institution declares it is committed to create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth, and tolerates the differences in opinion that naturally occur in a public higher education community.
• The institution declares that its duty is to treat all faculty, staff, and students as individuals, to hold them to equal standards, and to provide them equality of opportunity, with regard to those individuals' race, ethnicity, religion, sex, sexual orientation, gender identity, or gender expression.