Customer Service Representative

Job Description

Job Description

Join the Olshan Family!

Are you a people person who thrives in a fast-paced environment? Do you enjoy helping others and being the voice that makes someone’s day better? If so, we’d love to meet you!

At Olshan Foundation Solutions, we’ve been helping families live better since 1933. As a leader in foundation repair, we take pride not just in our work—but in the people who make it happen. We’re growing and looking for a Customer Service Representative to be the welcoming first point of contact for our customers.

What You’ll Do

As a key member of our team, you’ll help keep our office running smoothly while delivering exceptional customer experiences:

• Answer and manage incoming calls with professionalism and care
• Schedule service appointments efficiently
• Accurately create and maintain customer records
• Stay informed on our services to confidently assist customers
• Support daily office operations with clerical tasks

What It’s Like to Work Here

Our office is friendly, supportive, and team-oriented. While many of our team members work in the field, you’ll play a vital role behind the scenes—partnering closely with the Office Manager to keep everything running smoothly.

We value family, integrity, dedication, and continuous improvement —and it shows in how we treat both our customers and our employees.

What We’re Looking For

• Experience in customer service, administrative support, reception, or dispatching
• Ability to multitask and stay organized in a fast-paced environment
• Strong communication skills (written and verbal)
• Detail-oriented with solid problem-solving abilities
• Comfortable using MS Office and standard office equipment
• Positive, team-first attitude
• Profficient typing skills
• Bilingual a plus

Why You’ll Love Working Here

• Growth and advancement opportunities—we promote from within
• Pay: $15–$16/hour (DOE)
• Comprehensive benefits: medical, dental, vision, life insurance, and 401(k)
• Paid time off (vacation, sick days, and holidays)
• Tuition reimbursement
• Casual dress code (yes, jeans are welcome!)

Ready to Join Us?

If you’re looking for a stable company with a strong culture and a team that feels like family, apply today and start building your future with Olshan!