Contract Specialist

Contract Specialist

As a Contract Specialist you will serve as a strategic partner across Cart.com's business, owning complex commercial contracting activities and elevating our contract operations for our eCommerce Services Clients. Reporting to the Sr. Director of Contracts, you will lead high-impact negotiations, manage complex customer and vendor agreements, and act as a subject-matter expert for internal teams. You will work day-to-day with the Sr. Manager of MOR and eCommerce Partnerships.

You will collaborate with senior leaders, attorneys, Sales, Finance, Operations, Product, and other cross-functional teams.

This role is ideal for someone who thrives in a fast-paced, high-growth environment, brings excellent communication skills, and has deep knowledge of commercial contracts and complex contractual relationships.

Contract Strategy & Execution

• Lead the review, drafting, redlining, and negotiation of complex commercial agreements including MSAs, SOWs, vendor agreements, amendments, and NDAs.
• Follow internal policies and facilitate communication among a broader group.

Cross-Functional Leadership

• Act as a trusted advisor to the Services business department leaders, providing guidance on contractual risk, compliance requirements, and deal structures.
• Proactively partner with Sales, Legal, Operations, and Finance to align contract execution with business goals and customer needs.

Process Improvement & Systems Ownership

• Lead initiatives to streamline workflows, reduce contract cycle time, and improve internal compliance.
• Support administration of contract management systems.

Risk Management & Governance

• Ensure contract terms comply with Cart.com policies, legal requirements, data privacy standards, and customer obligations.
• Identify risk issues early, develop mitigation strategies, and collaborate with Cart.com cross-functional teams on complex matters.
• Own accuracy and completeness of contract records, reporting, version control, audit readiness, and system-based documentation.

Who You Are:

• A seasoned contracting professional who can confidently lead negotiations and influence stakeholders at all levels.
• A proactive problem solver who anticipates business needs and frames solutions that balance customer experience and risk mitigation.
• Exceptional communicator—able to simplify complex terms, manage conflict, and advocate for Cart.com's contractual position.
• Hyper-organized and detail-obsessed; able to manage high-volume, high-stakes contracting cycles with urgency and precision.
• Adaptable, resilient, and energized by fast-changing priorities and ambiguity.
• A collaborative team player with strong emotional intelligence and customer-centric judgment.

What You've Done:

• 6+ years of professional experience drafting, reviewing, and negotiating commercial contracts.
• In-house experience with Legal, Procurement, or Commercial Contracts teams.
• Experience with ecommerce services, digital marketing, and related contracts.
• Significant experience leading complex negotiations with enterprise customers or vendors, ideally in ecommerce services or technology environments.
• Proven track record managing multiple concurrent high-impact contracts while maintaining accuracy and meeting tight deadlines.
• Experience advising cross-functional teams and providing structured risk assessments or contract recommendations.
• Experience handling confidential information with discretion and professionalism.

Nice to Haves:

• Experience with ecommerce, marketing, and SaaS agreements.
• Experience using and managing contract lifecycle management (CLM) tools.
• Experience working for a small business in a contract, procurement, or legal capacity.

Physical Demands & Working Conditions:

• Office Work: The role requires long periods of sitting at a desk and using a computer. Ability to focus for extended hours, reading and drafting documents.
• Office Environment: The position involves occasional walking, standing, and filing documents in cabinets or other storage areas. Some lifting of legal files, boxes, and office supplies up to 20 lbs may be necessary.
• Home Office: As this is a hybrid role, the individual must have a reliable internet connection and a comfortable, ergonomically sound home office setup for remote work. The candidate should be able to work in a quiet, distraction-free environment.
• Occasional Travel: There may be occasional travel to client meetings, or other business-related functions that require the ability to stand for extended periods or move between locations.

Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.

All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.

Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.