Sales Enablement & CRM Support Specialist

Newburgh, IN – In Office Position OnlyFull-Time | Monday–Friday, 8 AM–5 PM CSTEvolv is a leading provider of payment processing solutions and a proud member of the Inc. 5000 list of America’s fastest-growing companies. Based in Newburgh, Indiana, Evolv partners with businesses, financial institutions, associations, and merchant sales groups nationwide to deliver exceptional service, innovative payment technology, and industry-leading support.Our mission is simple: help businesses accept and receive payments in the way that best suits their needs.Sale Support Specialist:The Sales Support Specialist plays a vital role in supporting Evolv’s nationwide sales network. This role serves as a bridge between Sales, Operations, and Deployment, ensuring our representatives have the tools, training, and information they need to succeed.The ideal candidate is detail-oriented, organized, and passionate about helping others — someone who thrives in a fast-paced environment and enjoys collaborating with both internal teams and external partners.Key ResponsibilitiesConduct CRM training for new representatives; provide ongoing CRM support.Serve as a mentor, trainer, and point of contact for sales representatives.Collaborate with programmers on CRM enhancement suggestions and maintain accurate documentation.Assist in onboarding new sales groups, partners, and representatives.Support reps by reviewing merchant contracts for accuracy and compliance (pricing, product, processor, KYC).Track pending applications and assist with follow-ups to ensure timely approval.Analyze merchant statements and prepare competitive proposals alongside sales reps.Manage CRM tickets, ensuring timely updates and resolution within SLA (24 hours).Assist in communicating product updates, end-of-life devices, mass changes and training attendance summaries to the sales field.Work with Marketing, Operational and Deployment teams to ensure smooth rollouts of new products, campaigns, and updates.Maintain confidentiality of all merchant and company information.Participate in Evolv University and professional development initiatives, including each Tuesday/Thursday training huddle call, assist Lead Sales Support Specialist when inquired onIdentify and recommend process improvements to enhance efficiency and quality.Perform other related duties as assignedMeet with vendors and processors when necessaryReport rep wins and shortcomings to their direct manager and offer routes for improvementUpdate stored documents to maintain relevancy in our online training tool and within our CRMConduct monthly internal application review with the sales force to ensure correct submission upfront to deter pends in underwritingAssist in the Sales Support phone line as the primary point of contactAssist in the Sales Support shared inbox alongside your personal email inbox to ensure timely responsePerform and track the success of merchant proposals requested by the rep through Sales SupportSkills & QualificationsExcellent verbal and written communication skills.Strong organizational skills and attention to detail.Ability to multitask and meet deadlines in a high-volume environment.Experience with CRM platforms (understanding their purpose and best practices).Analytical and problem-solving abilities.Team-oriented with the ability to work cross-departmentally.Professional, enthusiastic, and service-minded demeanor.Experience handling confidential information with discretion.Punctuality and consistencyRequirements:High school diploma required; college degree preferred.Reliable transportation.Must pass a background check. #J-18808-Ljbffr EVOLV INC DBA APPROVAL PAYMENT SOLUTIONS