BDC Service Agent

BDC Service Agent

Location: Oakes KIA Schedule: Full-Time | MondayFriday with rotating Saturdays 8:30 AM to 5:30 PM Compensation: $20 an hour

About the Role

We are looking for a BDC Service Agent to join our growing team. In this role, you will serve as the first point of contact for customers, helping guide them through their service experience from initial inquiry to post-visit follow-up. This position is ideal for someone who is organized, people-focused, and thrives in a fast-paced environment.

Established in 2010, Oakes Auto Group is family-owned and locally operated, with a culture built around stability, growth, and long-term career development.

Pay & Benefits

• Competitive pay based on experience
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off + paid holidays
• Employee discounts
• Career growth across multiple stores
• Locally owned and operated
• Tuition reimbursement
• Community involvement and volunteer opportunities

What You'll Do

• Act as the first point of contact for service customers via phone, text, and email, delivering a friendly and professional experience
• Schedule and confirm service appointments while coordinating with the service team to maximize efficiency
• Follow up with customers after service visits to ensure satisfaction and gather feedback
• Maintain accurate customer records, communication logs, and service history in CRM systems
• Promote service offerings, maintenance recommendations, and current specials to enhance the customer experience
• Assist in resolving customer concerns and escalate complex issues when needed
• Track and report on appointment activity, customer interactions, and performance metrics

What We're Looking For

We're looking for a team player with a positive, can-do attitude and strong communication skills who genuinely enjoys helping people and creating a great customer experience. The ideal candidate is highly organized, detail-oriented, and dependable, with a strong desire to grow and succeed within a team environment.

Requirements

• Valid driver's license with a clean or acceptable driving record
• Ability to pass a standard background check
• Strong reliability and consistent attendance
• Comfortable working in a fast-paced, customer-focused environment
• Basic computer skills and willingness to learn new systems
• Previous customer service experience required; dealership or BDC experience preferred

About Oakes Auto Group

Oakes Auto Group is a locally owned and rapidly growing dealership group serving the Kansas City metro. We take pride in creating a workplace that feels supportive, grounded, and people-first. Our teams across North Kansas City, Olathe, and Kansas City operate with a shared focus on teamwork, personal growth, and doing right by our customers and our community.

We invest heavily in training, development, and internal promotion because we want our people to build long-term careers here, not just hold short-term jobs. Our stores value open communication, accountability, and a winning attitude, and we genuinely celebrate our employees' successes and milestones.

Beyond the walls of our dealerships, we stay active in the community through local partnerships, volunteer opportunities, charity drives, and events that bring people together. We're proud to represent a brand that is known for its culture, its commitment to service, and its belief that great people create great experiences.

If you're looking for a workplace where you can grow, feel supported, and make an impact, Oakes Auto Group is a place where you can build your career.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.