WFM Administrator

2+ years of hands‑on experience administering or supporting Infor Workforce Management (WFM) Experience supporting Infor Time & Attendance Experience troubleshooting and supporting production workforce management environments Experience configuring and supporting union pay rules Experience with overtime calculations and labor agreement requirements Experience supporting physical time clocks, badge readers, or time collection devices Strong troubleshooting and problem-solving skills Customer support experience in enterprise workforce management environments Ability to support both application functionality and hardware devices Plusses: Experience supporting unionized workforces in entertainment, media, or studio environments Familiarity with Entertainment Partners (EP), Cast & Crew , or similar payroll providers Workday or payroll integration experience SQL or reporting experience for troubleshooting and analysis Experience supporting workforce populations of 300+ employees Day-to-Day: Administer and support the Infor Workforce Management Cloud platform, primarily Time & Attendance Troubleshoot and resolve user issues, support tickets, and application-related questions Configure and maintain employee timekeeping rules and attendance policies Maintain labor-related system settings and workforce configurations Support physical time clocks and badge readers, including monitoring and troubleshooting Perform device firmware updates, connectivity troubleshooting, and reboots Manage and maintain union pay rules, overtime calculations, and shift differentials Partner with HR, Payroll, Operations, and IT teams to resolve timekeeping issues Test and validate system updates, patches, and configuration changes Generate reports and conduct basic system analysis to support troubleshooting efforts Job Description: Insight Global is seeking an Infor Workforce Management (WFM) Administrator for a leading media and entertainment client. This individual will serve as the primary support resource for the client's Infor WFM Cloud Time & Attendance platform, supporting approximately 400 union employees. The role is heavily focused on operational support, troubleshooting, and system administration, ensuring accurate timekeeping, attendance tracking, and labor rule compliance. The ideal candidate will have hands‑on experience with Infor WFM, union pay rule configuration, and physical time collection devices such as badge readers and time clocks. This is a great opportunity to work closely with HR, Payroll, Operations, and IT stakeholders while supporting a critical workforce management platform in a dynamic studio environment. Compensation: $58/hr to $63/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. #J-18808-Ljbffr Insight Global