Administrative Clerk

Job Description

Job Description

Position Summary 

The Administrative Clerk is responsible for providing administrative and customer service support related to order processing, shipping, invoicing, and documentation. This role serves as a primary point of contact for customers, sales staff, and internal teams regarding shipments and related inquiries, while ensuring accuracy, timeliness, and compliance with company policies.

Essential Duties and Responsibilities

• Perform daily order verification and invoicing
• Generate Bills of Lading for all outbound shipments
• Field customer calls regarding Material Test Reports and Pro numbers
• Maintain accurate filing and documentation related to customer orders
• Process RGA paperwork in a timely manner
• Assist with routing of all LTL and truckload shipments
• Communicate with corporate office regarding standardized shipping policies
• Relay Accounts Receivable (AR) information to corporate for tracking inbound stock
• Serve as the primary point of contact for all shipment-related inquiries from customers and sales staff
• Receive and invoice incoming shipments
• Research and resolve problems or issues that arise in the field
• Assist with branch transfers as needed
• Answer and direct all incoming telephone calls professionally and courteously

Required Skills and Abilities 

• Strong verbal and written communication skills
• Polite, friendly, and tactful demeanor when handling complaints, inquiries, or problem resolution
• Excellent customer service skills
• Accurate typing and strong computer proficiency
• Professional phone and email etiquette
• High attention to detail and organizational skills
• Ability to multitask and work effectively in a fast-paced environment

Education and Experience 

• High School Diploma or GED required
• Minimum of 1 year of relevant administrative or clerical experience 

We offer an excellent compensation and benefits package that includes medical, dental, vision, life, 401(k), disability, and paid time off. Allied Group's people deliver expertise born of experience. We understand the needs of our customers because we know what matters to them most. Our capabilities include on-staff metallurgists, several quality-control specialists, and skilled customized finishing professionals. Opportunity for Growth!

Company Description

We offer an excellent compensation and benefits package that includes medical, dental, vision, life, 401(k), disability, and paid time off. Allied Group's people deliver expertise born of experience. We understand the needs of our customers because we know what matters to them most. Our capabilities include on-staff metallurgists, several quality-control specialists, and skilled customized finishing professionals. Opportunity for Growth!\r\n\r\nMust be able to pass physical, background and drug test.