Business Development Representative

Client Care SpecialistModern Chevrolet of Winston-Salem has a fantastic opportunity to start a long and rewarding career for the right person! We are looking for highly motivated, energetic people to join our internet sales department! Bring a positive attitude and we will provide you with all the tools you need to be successful. We are seeking a Client Care Specialist to work in our BDC department. This pseudo sales/customer service position will be responsible for handling internet leads, inbound phone calls, and customer retention. Immediate opening available.Job Responsibilities:Develop an understanding of automobiles by studying characteristics, capabilities, features; comparing and contrasting competitive modelsManaging internet inquiries through dealership website and other online channelsSetting up customer appointments for sales departmentAssist customers with products and services sold at the dealership in order to present features and benefits to customersFollow through on customer leads and build relationships with clients to close salesGrow internet sales business and expand current customer base.Benefits Include:Medical, Dental, Vision, Life, Flexible Spending, LTD, and STD401-k eligibility after one yearFlexible schedulePaid time offPaid holidaysTop-tier pay plan with competitive compensation ranging from 35-50K+ a year.Monthly bonus opportunitiesQualifications:No automotive experience necessaryMust have a flexible schedule and be able to work some Saturdays within a 5-day work weekMust be self-motivated and performance drivenMust be able to attend trainingExcellent customer service and negotiation skillsStrong written and verbal communication skillsHighly organized with the ability to learn quicklyStrong computer and typing skillsPositive, can-do attitudeProfessional and personable demeanorProven experience in salesHigh school diploma or GED requiredAuto sales preferred but not requiredResponsibilities:This customer service position will be responsible for handling internet leads, inbound phone calls, and customer retention.Understands automobiles by studying characteristics, capabilities, and features, comparing and contrasting competitive models.Communicate with the prospective sales clients until they are ready to set an appointment and visit the dealership.Obtain customer information and keep accurate database.Maintain a dealership standard for response time.Set up sales appointments with all customers with the focus that all customers are prospective long-term customers.Managing internet inquiries through dealership website and other online channelsSetting up customer appointments for sales departmentFollow through on customer leads and build relationships with clients to close sales.Grow internet service business and expand current customer base.Handle minor customer complaints and misunderstandings.Must be available to work weekends, nights and holidays.BehaviorsRequired:Detail Oriented:Capable of carrying out a given task with all details necessary to get the task done wellLoyal:Shows firm and constant support to a causeEnthusiastic:Shows intense and eager enjoyment and interestPreferred:Thought Provoking:Capable of making others think deeply on a subjectTeam Player:Works well as a member of a groupDedicated:Devoted to a task or purpose with loyalty or integrityMotivationsRequired:Self-Starter:Inspired to perform without outside helpFinancial:Inspired to perform well by monetary reimbursementEntrepreneurial Spirit:Inspired to perform well by an ability to drive new ventures within the businessPreferred:Work-Life Balance:Inspired to perform well by having ample time to pursue work and interests outside of workGrowth Opportunities:Inspired to perform well by the chance to take on more responsibilityFlexibility:Inspired to perform well when granted the ability to set your own schedule and goalsEducation:Required:High school or better.Equal opportunity employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.