Director, Donor Operations & Strategy

Director,DonorOperations & Strategy Location :San Francisco, CA Department :Philanthropy and Gift Planning Type :Regular,Full-Time, ExemptMin. Experience :Senior-Level The Semi-monthly (per pay period) compensation for this position in FY26 is: $7,798.46 per pay period Organizational Result: All people living in the San Francisco Bay Area are economically secure, rooted in vibrant communities and engaged in civic life. We Value: Anti-racism, Boldness, Equity, Rooted in Community Position Summary The Director,Donor Operations & Strategy will develop and implement actionable strategies aimed at organizational growth via developmentand donor engagement activities. This positionwillcreate systemsand manage projectsthat ensure fundholders, donors, and partners at the San Francisco Foundation value being part of a generous community that actively works to supportan equitableand thriving Bay Area for all. This position willlead theimplementation ofacomprehensive strategy to create a “best in class” donor engagement experience at the San FranciscoFoundation andoverseeeventsin order todeepen donors’ connections withthe Bay Area nonprofit community, witheach other,and SFF. Boundaries The Director, Donor Operations & Strategy will enable effective and innovative use of technology, engagement strategies,and donor communications toattract prospects andengage the donors of the San Francisco Foundation – including Donor Advised Fund holders, nonprofits who hold endowment funds, donorsinterested in supportingSFF’s programs andoperations, legacy giving donors, andother philanthropic donations. This positionworkswithfront-line fundraisers and philanthropic advisorstogrow revenue and increaseimpact, andcollaborates across teams especially with Marketing & Communications (on donor communications & engagement) and IT (on CRM management andutilization). Authority The Director, Donor Operations & Strategy is part of thePhilanthropy and Gift Planning Department (PGP)department, whichis responsible forengaging donors to raise funds and to moveresources into the community.The positionreports to the Chief Philanthropy Officer andmanages a team of three. Role The Director fulfills supervisory responsibilitiesin accordance withtheSFF's policies and applicable laws andis responsible forinterviewing, hiring, and training employees; planning, assigning, and directing work; and all aspects of performance management. Tasks Lead the creationand execution of abest-in-class donor engagement strategy,including developinga segmented approach todonorengagement. Provide leadership for process optimization and technology enhancements to drive improved relationship management with donors, impact, and reporting. Identifyand develop opportunities to build a more effective and efficient Philanthropy & Gift Planning Department. Partnerwith the Marketing & CommunicationsDepartmenton donorand prospectengagementincluding donorand professional advisornewsletters, events, and other outreach Work and communicate cross-departmentally to drive projects forward and ensure alignment, serving as a liaison betweenPGP and other departments (especially Marketing & Communications, IT, andCommunity Impact)and Grants Managementto ensure adequate understanding of processes and how work of different departments intersects and can be complementary and collaborative ManagethePGP Operations Manager, Operations Associate, and Events Manager. In partnership with the CPO, develop a Donor Segmentation Framework and continually work to balance portfoliosto maximize staff success andoptimizedonor potential. Developstrategyand support the execution ofa small portfolio of donor events. Create systems to ensure excellent donor experiences, including but not limited tonew donor set up andensuring smoothtransitions among PGPsub-teams,donor stewardship, measuring portfolio engagement,and all aspects of how SFF engages with donors. Serve as the PGP lead representative on the implementation of SFF’s technology roadmap. Competencies & Qualifications 7+years of relevant experience and3yearsofpeoplemanagement experience Experience indevelopment anddonor engagement, working to support donor relations for ultra-high-net worth individuals and families Experience in CRM systems and using CRMs for business development, reporting for impact, and decision making, Salesforce preferred. Exceptional project management skills Ability to collaborateand influenceacross departments Desire and ability to learn new applications quickly and innovate on processes Demonstrated interest in SFF’s mission and commitment to equity in the Bay Area Active listening, critical thinking, and a willingness to listen to dissident voices People management and development, humility, and high emotional intelligence Intermediate to advanced computer/software skills, including Microsoft 365 (Outlook, Word, PowerPoint, Excel, & Teams) andZoom. Ability to learn, navigate and manage online platforms, includingFluxx, Qlik sense, Smartsheet, Salesforce,andAdaptive Compensation The San Francisco Foundation offers a very competitivetotal compensation package including base compensation in alignment with our organizational budget size and rich medical and fringe benefits offerings. This position pays $7,798.46 per pay period. You may read more about our compensation philosophy and benefits on the career page. Remote Work Policy The Foundation has adopteda long-term hybrid in-person and remote work policy.Employees mustresideor plan torelocatewithin the San Francisco Bay Area. Requesting Accommodations The Foundation is committed to the full inclusion of all qualified individuals. As part of this commitment, The Foundation willensure that persons with disabilities areprovidedreasonable accommodations. If reasonable accommodation is needed toparticipatein the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please View email address on click.appcast.io. The San Francisco Foundation is an equal opportunity employer and encourages people of diverse backgrounds to apply. #J-18808-Ljbffr San Francisco Foundation