Deskside Support Technician

Location Pheonix, AZ Scope of the Job We are seeking a skilled Deskside Support with 3–5 years of experience in IT infrastructure support. The role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tools. You will act as the on‑site support partner, assisting internal teams, customers, and vendors in troubleshooting and resolving technical issues. This is a hands‑on role that requires both technical knowledge and the ability to communicate effectively with remote teams. Who We Are We are a global IT solutions and services provider, specializing in infrastructure support, managed services, cloud solutions, and cybersecurity. Our mission is to deliver reliable, scalable, and secure IT services that help businesses run efficiently. By joining our team, you’ll be part of a collaborative environment where technical expertise and customer success go hand in hand. Job Description Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed Basics knowledge / understanding of assigning switch ports to specific VLANs Patch phone ports to switch as needed Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration) Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams Troubleshoot and replace network switch chassis blades when required Good to have understanding of any Data Center Infrastructure Management Application A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain Basic Knowledge of Monitoring tools such as Solarwinds, etc. Networking and Operating System basics Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting Basic knowledge about Hardware like Servers, Storage devices Knowledge to understand Monitoring Tool outcome Basic knowledge of ITSM tool preferably ServiceNow Basic knowledge Backup technologies preferably EMC Avamar Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server Experience in SLA base environment #J-18808-Ljbffr