OEM Account Manager

Full-time

Description

MGS, Incorporated is seeking a relationship-driven and customer-focused OEM Account Manager to join our Sales team. In this role, you’ll be the primary point of contact for assigned OEM customers, building trusted partnerships, uncovering growth opportunities, and helping customers succeed through responsive, thoughtful support. This is an ideal opportunity for someone who enjoys working closely with people, collaborating across teams, and creating long-term value through strong relationships. The ideal candidate is warm, proactive, technically curious, and comfortable managing multiple priorities in a fast-paced environment.

If you enjoy consultative selling, building rapport with a wide range of people, and partnering cross-functionally to solve customer challenges, this role offers a meaningful opportunity to make a measurable impact.

What Makes You a Great Fit

· You’re outgoing, approachable, and genuinely enjoy connecting with people from a variety of backgrounds.

· You lead with empathy, listen well, and naturally put customer and team needs at the center of your work.

· You bring patience, consistency, and a steady approach—especially when managing long-term relationships and solving challenges under pressure.

· You’re comfortable working in a flexible environment where collaboration, influence, and trust matter more than rigid structure.

· You value teamwork, stability, and the opportunity to build strong rapport with customers and colleagues over time.

Key Responsibilities

· Develop a trusted advisor relationship with customers by providing excellent service and support. 

· In conjunction with the Division Manager and Business Development Manager, prospect, qualify and capture new customers and opportunities within your region. 

· Identify growth opportunities within current customers. 

· Maintain and build sales according to divisional strategies and goals.

· Monitor and maintain gross margin percentage according to divisional goals. 

· Provide quotes in appropriate format as needed, in a timely fashion.

· Lead and participate in multiple Project Management duties as directed.

· Follow and support division strategies to achieve divisional goals.

· Host and meet with customers regularly to ensure proper understanding of applications and opportunities along with the delivery of quotes and sales proposals, occasional travel is required.

· Communicate and work effectively with OEM team, other MGS teams and external teams as needed.

· Performs contract review and communicates with Sales Support to process purchase orders. 

· Review account receivable for past due invoices, address outstanding invoices with customer for resolution. 

Why Join Us?

At MGS, we believe strong relationships, accountability, and teamwork drive lasting success. We offer a supportive, people-first environment where employees are trusted to build connections, contribute ideas, and grow their careers while making a meaningful impact on our customers.

· Long-term customer relationships 

· Collaborative, team-based sales culture

· High visibility role with measurable impact on business growth

At MGS, delivering an exceptional customer experience starts with exceptional people. We invest in our team by creating an environment where knowledge, collaboration, and service excellence are valued and rewarded. Through programs like profit sharing and comprehensive benefits, we recognize contributions and support employee well-being. If you’re excited by the opportunity to build strong relationships, support customers, and grow with a team that values people as much as performance, we’d love to hear from you.

Requirements

• Bachelor’s degree in a technical discipline or business from an accredited college or university
• Prior experience in OEM account management in manufacturing industry, preferred
• Strong customer service and relationship-building skills
• Effective presentation skills, able to clearly communicate with people at all levels of the organization and with customers/prospects, excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite and ERP systems (we use Epicor/Kinetic)
• Ability to read and understand engineering drawings
• Strong organization, time management, and problem-solving skills

Travel & Physical Requirements

• Valid driver’s license required
• Regional travel with occasional air travel