Service Coordinator

The part-time (25-30 hours a week) Service Coordinator is responsible for providing support to field technicians, salespeople, management, and customers with a strong emphasis on customer service, team synergy and self-motivation. Responsibilities: Serves as a point of contact for all service customers and in house representatives to ensure customer expectations are met. Monitor incoming emails and respond accordingly in a timely manner Proactively follows up with customers and in house representative and management after completion of service visits Coordinates the scheduling and movement of manpower and materials Schedules and dispatches field technicians to meet customer needs and expectations based on the nature of the call (emergency, preventive maintenance, available resources and customer needs). Supports material procurement for customer part sales (pricing part sales, processing orders and invoicing) as well as internal requests in support of service projects. Complete warranty paperwork and submit to appropriate vendors. Follow up with vendors for approval, payments and any additional needs that arise during the process. Effectively utilizes various software in the delivery and management of service activities: opening service calls, supporting and scheduling planned preventive maintenance visits, updating customer information, etc. Maintain, update, and distribute various reports based on assigned tasks for areas of responsibility Data entry for multiple systems that include but not limited to, excel, SAGE 500, and web-based service system Processes records and documents for accounting (billing and credits), shipping (logging Bills of Lading), etc., and files records of same. All other duties as required. Skills / Other: Excellent communication skills, both verbal and written. Solid organizational skills. Problem-solver. Self-motivated. Able to work in a team environment, collaborative. Able to work well under pressure. Customer service oriented. Coachable. Education/ Training: High School graduate or equivalent, required. Computer proficiency with MS Office Suite. Prior experience working with software such as Field One, Sage/MAS 500, preferred. Previous administrative experience, preferred Technical Requirements: Email Intranet Access Laptop Docking Station Single Monitor Sage Access Field One Access Experience: 1+ Years of industry experience or related customer service experience #J-18808-Ljbffr