International Ecommerce Business Analyst

International Ecommerce Business Analyst Full-time. Responsibilities Provide subject matter expertise in international eCommerce. Manage, set up promotions and content for various regions & local holidays. Partner and collaborate with in-country, internal teams and vendors to support business growth. Collaborate with vendors on paid marketing initiatives for multiple languages & countries. Report & analyze on weekly business performance and ad hoc reporting requests. Review and assess daily KPIs and respond as needed to ensure forecasts are met (traffic, conversion, average order values, sales, returns, shipping compliance & customer service metrics, etc.). Manage translation process and content for 5+ languages. Provide analysis for technology vendor evaluation. Monitor competition, trends & provide recommendations on enhancements & A/B testing. Write business requirements documents and detail user experience for international customers, test scripts and use cases. Facilitate and perform quality assurance for vendor and internal tools’ functional changes, bug fixes, enhancements, and redesigns to ensure they can be supported for the international and cross-border business. Resolve escalated customer service issues and find source issue solutions. Monitor and manage business rules on pricing fluctuations across 150+ countries. Qualifications Bachelor’s Degree in Business, Marketing, Economics, or related field. Intermediate/Expert experience with Microsoft Office (Word, Excel, Outlook, PowerPoint). Experience with cross-border eCommerce and international business; experience with Borderfree/Pitney Bowes solution an asset. Demonstrated experience as a liaison between business and technology teams. Ability to work effectively in a fast-paced environment. Highly organized, problem-solving and deadline-oriented with ability to prioritize. Ability to multi-task in a team-oriented environment and think outside the box. Ability to interface with all levels of management. Experience with Demandware and translation technologies an asset. Knowledge of JIRA is a plus. Knowledge of additional languages a plus. All information provided will be kept confidential in accordance with EEO guidelines. #J-18808-Ljbffr