EMS Account Representative

Job Description

Job Description

Position Summary : EMS Managers act as the liaison for all communications between the client and utility providers regarding billing issues. Further, they are responsible for the daily validation and export of utility invoices for the accounts assigned to them. The validation includes a review of all carryover and late fees, as well as the acquisition of any missing or overdue for delivery invoices from suppliers. Also, all documents to the client from utility providers are also reviewed and responded to on behalf of or with the client. In addition, EMS Managers are responsible for monthly reporting including accruals, as well as modifications to the system (i.e. new sites, closed sites, new supplies with appropriate coding, etc.). The EMS Manager will also be required to follow-up on all system and staff generated investigations pertaining to supplier billing and work with the assigned Consultants and the client to resolve.

Essential Functions: 

1. Invoice Review for Validation of Usage and Cost computations, and ensuring timely Export of all invoices.
2. Communicate Inquiries/Investigations to the client, the supplier and/or Consultant whenever they occur. As part of this, follow-up on misapplied or missing payments with suppliers.
3. Handle all Notices, Overdue Supplies, DMS Supplier Checks, Posting Tickets and E-Bill Invoice acquisition requirements.
4. Respond to client requests for information and assistance whenever in scope of existing NUS Agreement. This includes accrual reporting, opening/closing sites and supplies, AP coding updates, etc.

Other Functions: 

An essential part of this role is maintaining accurate and thorough notes in the ECP regarding specific client handling rules and expectations so that all staff can handle an account on any given day. As part of this, EMS Managers are expected to cover the account portfolios of their co-workers when the latter is out of the office.