Global Integration Lead

Role Description

Leads cross-regional teams across multiple concurrent workstreams, managing complex operational projects end-to-end — from pre-sales solutioning through stabilization — while serving as the primary escalation point for all client-facing transition issues.

Key Responsibilities

• Client Transition Execution
  • Orchestrates seamless transitions for regional and global clients by leading cross-regional teams and coordinating complex operational projects across multiple workstreams simultaneously.
  • Ensures successful Day 1 implementations through strategic project management, risk mitigation, and change management expertise.
  • Navigates JLL's global organization to optimize client experiences — connecting all workstreams under a unified transition governance model.
  • Serves as the escalation point along with WPM Divisional lead for client-facing transition issues, risks, and decisions.
  • Oversees the full transition lifecycle from pursuit handoff through stabilization and BAU governance.
  • Ensures scope alignment between what is sold and what is delivered, partnering with Solution Architects and Senior Implementation Leads to close gaps before mobilization.
• Cross-Regional Team Leadership
  • Oversees Implementation Team across AMER, EMEA, and APAC on active transitions.
  • Conducts regular governance touchpoints with client-facing teams to monitor progress, surface risks, and drive accountability.
  • Partners with regional leads (NAM, EMEA, APAC, LATAM) to ensure consistent application of global transition standards while accommodating regional nuances.
  • Represents COET in executive steering committees, client governance forums, and cross-functional leadership reviews.
• Active Account Portfolio Management
  • Manages a portfolio of concurrent transitions across multiple geographies, service lines, and complexity tiers.
  • Applies tiered engagement model.
  • Partners with WPM Divisional Leads to ensure continuity of the account relationship across the transition lifecycle.
  • Coordinates COET AMER Resourcing & Pipeline reviews, including resource allocation, onboarding, and capacity planning.
• Risk & Issue Management
  • Escalates issues to senior leadership with clear options and recommendations.
  • Manages confidentiality protocols and NDA compliance for sensitive engagements.
• Stakeholder & Client Relationship Management
  • Builds and maintains trusted advisor relationships with client stakeholders throughout the transition lifecycle.
  • Partners with WPM Divisional Leads and Success Leads to ensure client satisfaction, manage expectations, and protect renewal.

Change Management & Organizational Integration

Leads JLL's most strategic internal transformation initiative: the full integration of WPM and COET into a single, unified operating model.

Key Responsibilities

• WPM/COET Integration Program Leadership
  • Co-leads the WPM/COET Americas organizational integration program, targeting 100% adoption of the new integrated lifecycle model by year-end 2026.
  • Partners with WPM co-lead and senior sponsors to design and execute the integration roadmap.
  • Applies the ADKAR change management framework across all phases of the transformation.
  • Tracks adoption metrics, identifies resistance patterns, and develops targeted reinforcement strategies.
  • Manages the integration program plan, including milestones, dependencies, and risk mitigation.
• Stakeholder Engagement & Communications
  • Partners with senior leadership to ensure messaging is consistent, timely, and aligned with organizational strategy.
• Lifecycle Process Guide & Documentation
  • Builds and maintains the COET/WPM Lifecycle Process Guide — the definitive reference for the integrated operating model.
  • Develops training materials, onboarding guides, and reference documentation to support adoption of the new model.
  • Ensures the Lifecycle Process Guide is kept current as the model evolves.
• Organizational Design Support
  • Supports senior leadership in organizational design decisions — role clarity, accountability frameworks, and RACI development.
  • Develops detailed role descriptions, responsibility matrices by tier and lifecycle phase, and heat maps of WPM/COET involvement across the account lifecycle.
  • Advises on succession planning, team structure, and capability development as the integrated model matures.
• Ongoing Change Management Capability
  • Serves as COET's permanent change management resource for future platform migrations, process changes, and organizational shifts.
  • Builds a change management playbook for COET applicable to future transformations.
  • Monitors the health of ongoing change initiatives and recommends course corrections as needed.

People & Team Operations

Leads all people management, talent development, and team operations for the COET function.

Key Responsibilities

• People Leadership & Direct Report Management
  • Manages 11+ direct reports across AMER and EMEA, including Implementation Managers, JBS Team, and Contingent Workforce.
  • Conducts regular 1:1s, performance reviews, and career development planning conversations with each direct report.
  • Provides coaching, mentorship, and professional development support to help team members grow within JLL.
  • Manages performance issues proactively — partnering with HR to address gaps, document concerns, and develop improvement plans where needed.
  • Fosters a high-performing, inclusive, and psychologically safe team culture across geographies and time zones.
• Talent Acquisition & Staffing
  • Leads staffing decisions for the COET team — including promotions, role transitions, backfill planning, and new hire identification.
  • Partners with HR and Talent Acquisition to develop job descriptions, level roles appropriately, and manage the full hiring lifecycle.
  • Identifies and onboards new Implementation Manager and Success Lead resources as the COET portfolio grows.
  • Manages the COET staffing pipeline — tracking capacity, forecasting resource needs, and ensuring the team is sized for the active account portfolio.
• Contractor & Contingent Workforce Management
  • Oversees end-to-end onboarding of contingent workers and contractors.
  • Partners with the Quality Manager and HR on the Contingent Worker Engagement SOP.
  • Manages contractor lifecycle from onboarding through offboarding, ensuring a smooth and compliant experience.
• HR Operations & Compliance
  • Approves timesheets, work arrangements, flexible working requests, and absence management for direct reports.
  • Ensures team compliance with JLL HR policies, including performance review cycles, compensation planning, and mandatory training.
  • Partners with HR Business Partners on employee relations matters, organizational changes, and workforce planning.
  • Manages the annual performance review and goal-setting process for the COET team.
• Learning, Development & Engagement
  • Identifies learning and development needs across the COET team and connects team members with appropriate resources.
  • Designs and facilitates team engagement initiatives — recognition programs, team building, and cultural development.

Qualifications

• Deep expertise in complex, multi-service client transitions across global geographies.
• Prosci ADKAR certification or equivalent change management credential — required.
• Strong project and program management skills — PMP or equivalent preferred.
• Experience designing and facilitating large-scale leadership workshops and working sessions.
• Proficiency in Monday.com, MS Project, or equivalent project management platforms.
• Familiarity with contract structures (MSA, LOI, SOW, Staff Augmentation agreements).
• Experience with Workday, VNDLY, or equivalent HR/contingent workforce platforms.
• Strong written communication — executive communications, change narratives, and process documentation.
• Proven ability to lead cross-regional, matrixed teams under time pressure.
• Executive presence — comfortable presenting to C-suite clients and senior JLL leadership.
• Strong commercial acumen — understanding of P&L implications, cost recovery, and transition budgeting.
• Proven track record leading large-scale organizational transformations in complex, matrixed environments.
• High emotional intelligence — empathetic, approachable, and skilled at navigating interpersonal dynamics.
• Exceptional stakeholder management — able to influence without direct authority.
• Exceptional people leadership and coaching skills — able to develop talent at all levels.
• Ability to manage confidential, high-stakes engagements with discretion.

Ideal Profile

• Level: Senior Director
• Background: 10+ years in complex, multi-service transitions, change management, and people leadership in a global professional services environment.
• Certifications: PMP required; Prosci ADKAR certification required; additional OD or facilitation credentials a plus.
• Experience: Prior experience managing Fortune 500 client transitions, leading organizational transformation programs, and managing distributed teams across AMER, EMEA, and APAC strongly preferred.

Location

Remote – Dallas, TX

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.
• Early access to earned wages through Daily Pay.