MIAA Coordinator

MIAA Coordinator Department: Office of Volunteer Services Employment Type: Part Time Location: East Providence - Bullocks Reporting To: Kimberly Wetherald Compensation: $20.00 - $22.00 / hour Description Make a Difference by Guiding People Through Critical Healthcare Decisions If you are passionate about helping others navigate complex systems and want to create meaningful impact in your community, this role offers a unique opportunity. As a Medicare Information Assistance & Awareness (MIAA) Coordinator , you will empower individuals with the knowledge and support they need to make informed healthcare decisions while strengthening vital community programs. This position will be part-time: 5+ hours a week. Key Responsibilities Program Delivery and Client Support Provide comprehensive Medicare counseling and education to help individuals understand their coverage options and enrollment decisions Conduct client assessments and ensure services meet required quality and compliance standards Coordinate and oversee Open Enrollment periods and outreach events to maximize program reach and participation Maintain strict confidentiality and uphold ethical standards in all client interactions Operations, Data, and Compliance Ensure accurate and timely data entry and reporting across required systems to meet grant and regulatory requirements Monitor program activity to ensure adherence to state, federal, and funding guidelines Prepare reports and track program performance to support accountability and continuous improvement Volunteer Coordination and Training Recruit, onboard, and support a network of volunteers to deliver counseling and outreach services Provide ongoing coaching, resources, and updates to ensure volunteers remain knowledgeable and effective Foster a positive and engaged volunteer experience to sustain program quality Community Engagement and Partnerships Build and maintain relationships with community organizations serving older adults and individuals with disabilities Coordinate outreach efforts and educational sessions to increase awareness of available services Stay current on Medicare updates and share relevant information with staff, volunteers, and community partners Skills Strong communication skills with the ability to explain complex information clearly and effectively High level of professionalism, discretion, and confidentiality Strong organizational and time management skills with the ability to manage multiple priorities Relationship-building skills with diverse populations, including clients, volunteers, and partners Analytical mindset with attention to detail for data tracking and compliance Skills, Knowledge and Expertise Required Experience providing health insurance education, benefits counseling, or similar client-facing services Ability to obtain and maintain required certifications, including SHIP Counselor Certification Experience using databases and reporting systems for accurate data management and compliance Preferred Familiarity with Medicare, Medicaid, or other public benefit programs Experience coordinating volunteers or working in a community-based or nonprofit environment Work Environment and Physical Requirements Ability to perform regular computer-based work and maintain accurate documentation Ability to travel locally for outreach events, meetings, and trainings Ability to sit, stand, and move throughout office and community settings Ability to lift and carry materials up to 25 pounds when necessary #J-18808-Ljbffr East Bay Community Action Program (EBCAP)