Desktop Support Manager

Leidos Health & Civil Sector is seeking a Hands-On Desktop Support Manager to work onsite full-time in Bethesda, MD. Be local to the Washington, DC metropolitan area and able to work onsite five days per week. Be a U.S. Citizen or U.S. Person (Green Card Holder) with the ability to obtain a Public Trust Clearance. This position is ideal for a highly technical desktop engineering leader who thrives in a hands‑on environment. The Desktop Support Manager will lead a team of approximately 8‑10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application, and user support issues. This is not a traditional management‑only position. The successful candidate will be expected to remain actively engaged in day‑to‑day support operations, performing many of the same technical responsibilities as their team while providing leadership, mentoring, operational oversight, and technical direction. The Desktop Support Manager will spend a significant portion of their time troubleshooting advanced issues, supporting endpoint technologies, participating in major incident response, maintaining desktop standards, and ensuring the delivery of secure, reliable desktop services across the enterprise. Required Qualifications Associate's Degree with 12 years of relevant experience, Bachelor's Degree in Computer Science, Information Technology, or related field with 10+ years of relevant experience, or equivalent combination of education and experience. Minimum of 3 years of leadership, supervisory, or team lead experience. Extensive hands‑on enterprise desktop engineering and support experience. Ability to demonstrate advanced troubleshooting and technical problem‑solving skills during the interview process. Comfortable performing hands‑on technical work in addition to personnel management responsibilities. Strong hands‑on expertise with Windows 11 enterprise environments Active Directory, Group Policy, DNS, and DHCP Endpoint security technologies including encryption, antivirus, firewall management, and patching Desktop imaging and automated deployment tools Endpoint management platforms such as SCCM, MECM, Intune, JAMF, or equivalent ServiceNow or similar IT Service Management (ITSM) platforms Root cause analysis and incident management Required Certifications CompTIA Security+, Network+, or equivalent ITIL Foundation (preferred) Experience with endpoint management tools (SCCM, Intune, MECM, JAMF, or equivalent). Preferred Qualifications Experience supporting Federal, NIH, or HHS environments. Experience managing desktop virtualization environments. ITIL Foundation certification. Microsoft enterprise certifications. Pay and Benefits Pay and benefits are fundamental to any career decision. Pay and benefits are listed below: Pay Range: $82,550.00 – $149,225.00 Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #J-18808-Ljbffr Leidos