Group Fitness Manager

Group Fitness ManagerChelsea Piers Fitness-Manhattan - New York, NY 10011OverviewSalary Range $66,000.00 - $68,000.00 Salary/yearDescriptionAbout Chelsea Piers: Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.With four locations in NYC and growing, Chelsea Piers Fitness is redefining the luxury fitness experience. We are a community built on Empowerment, Purpose, Transformation, and Community.The Opportunity:At Chelsea Piers Fitness, we're more than a gym – we're a destination for connection, transformation, and community. If you're passionate about people, thrive in a fast-paced environment, and are looking to grow your career in the fitness and wellness space, we want to meet you.Why You'll Love Working Here:Complimentary All-Access Membership to Chelsea Piers Fitness plus discounts on in-club services.Team-Oriented Culture – we win together and support each other every day.Pathways for Growth – from hospitality to management, operations, personal training, and beyond.Purpose-Driven Work – every day is a chance to help someone feel seen, supported, and successful.Role & ResponsibilitiesYou will manage the day-to-day operations of the Group Fitness department within a specific club location. Success in this position will occur through excellent management of the group fitness instructors and schedule, and by providing excellent customer service.Manage the Group Fitness Schedule and Instructors (40%)Oversee Day to Day Operations of Group Fitness Program (30%)Customer Service and Group Fitness Promotion (30%)Manage the Group Fitness Schedule and InstructorsCreate and monitor the group fitness schedule, including communications with instructors and operations staff and Exerp management (inputting the schedule)Collaborate with General Managers, Senior Group Fitness Managers, and Lead Instructors to do thisManage the group fitness instructors:Help in the hiring processHelp onboard, train, motivate, and assess these instructors to ensure high qualityRegularly audit and evaluate instructors to ensure excellent instruction and adherence to class formats2-3 classes/week anticipated to auditHelp determine instructor schedule, including changing underperforming instructors/classesConduct trainings in area of expertise and general club needsOversee the Day-to-Day Operations of Group Fitness ProgramPartner with the Hospitality Manager on hiring, training and scheduling associates for concierge shiftsProvide feedback and participate in team meetings, coaching sessions, disciplinary conversations or reviews as neededCross-train associates who show readiness for concierge shiftsRegularly review the concierge schedule to ensure the shifts meet the needs of the group fitness schedule and that the check in process is accurate and smoothBe a presence at the Concierge desk to manage day to day operations for a few shifts per weekManage substitutions and on-site instructor/scheduling/customer service issuesOversee studio space quality, including inventory managementEnsure the attendance report spreadsheet is updated and distributed weeklyCoordinate with the housekeeping team and instructors to ensure that all group fitness studios are prepared, cleaned and organized for classes and member events.Collaborate with General Managers and Sr. Group Fitness Director and Group Fitness Director to ensure all group fitness policies and procedures are updated and implementedEnsure monthly payroll and supply expenses are at or below budgetCustomer Service and Group Fitness PromotionProvide high level, engaging customer service and hospitality to membersEnsure a high level of member participation in the group fitness programRespond as needed to member comments, questions, complaints, and concernsHelp create new organization / feedback systemsGather and analyze member and instructor feedback on the schedule, to be shared with Group Fitness leadership team. This includes data from Medallia and the new appCollaborate with the Marketing DepartmentHelp offer engaging, diverse, and well-organized fitness events, such as those promoting new classes and instructorsHelp promote new classes or instructors on social mediaPublish the monthly/quarterly schedules in a timely mannerAct as a social director, attending events that promote community, facilitate themed classes, offer floor hours for staff and members, and staff tables to increase program awarenessAttend classes on site and throughout the industry to stay current with trends and on the cutting edge of the fitness industryGroup Fitness InstructionGroup Fitness instruction is an optional, but recommended part of the role. Teaching hours are in addition to administrative dutiesQualificationsQualifications: The successful candidate must have the following skills and experience:Minimum of 2-years experience management in the fitness industryCustomer service experience, people orientedSuccessful history of collaboration with team members, managing diverse and large staffProven background in building high performing teams, with the ability to mentor and cultivate the career path of team membersFamiliar with managing a budget and staff and organizing schedulesBe an enthusiastic and friendly leader with the ability to recruit, hire, direct, and train staffExcellent communication, problem solving, time management, organizational and follow-up skills are essentialPreferred:Experience teaching group fitnessCurrent CPR & national certificationWork Schedule:Full-time position, paid through bi-weekly payrollMust have the flexibility to work a non-traditional schedule – must have weekend, holiday and early morning/midday/late evening weekday availability