Client Services Specialist

Client Services Specialist

Our Client Services Specialists are not a call center, these teammates are highly trained and are the first point of contact for our global clientele. This is not the typical Client Services role, when you join our team, you receive ongoing and in-depth training in order to be a high-impact resource for our clients. This dedication to continued learning contributes to the client experience as well as the company's overall goals and culture.

Requirements for success as part of our elite Client Services team:

• Serve as a primary point of contact for clients and customers—managing emails, calls, on-site visits, and troubleshooting support for the company's digital assets while projecting a positive, professional attitude Execute administrative and coordination duties for the training team, including auditing class documents, producing accurate certifications, preparing correspondence and reports, and managing trainer schedules and travel itineraries Respond swiftly to inbound sales opportunities and manage online orders, delivering accurate, exceptional service with prompt follow-up to close out every customer experience Develop Gear Expert® level knowledge of product lines and internal procedures through ongoing product and procedural training Build trust, respect, and cooperation among stakeholders by providing customer feedback to internal teams and supporting day-to-day needs of the team, clients, and the business as they arise

Ideal candidate qualities include:

• The desire to work with people continuously and to be a problem solver
• Fluency with technology
• Excellent personal, as well as written and oral communication skills
• Strong organizational skills
• Autonomous decision-making and problem resolution skills
• The desire to be part of a team and to be a high performer

Why it's great to build your career with us!

We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being. Some of our benefits:

• Health, Vision & Dental Insurance with company contributions Company HSA Contributions Add On Insurance Options: Accident, Short Term Disability, etc.
• Free Employee Assistance Program: 24/7 access
• Generous paid time off (PTO) that increases with tenure, plus company-paid holidays
• Volunteer Paid Time Off: Give back to our community & get paid!
• 401k Matching Options with no Vesting Requirements

About GME Supply

The GME Supply family of companies is a group of brands that focus on industrial distribution related to safety equipment, tools, and gear for at-height industries and commercial users. Our success is fueled by a tenacious team and headquartered in the United States, with locations strategically throughout North America. We are a high-reaching group of industry professionals focusing our energies on staying ahead for the competitive markets we serve. We train our employees to be Gear Experts that provide solutions to industry experts, and we partner with some of the most recognized brands on the planet. Strong connections between teammates in our business allows dedication to our mission and supports each employee's personal goals. Coupling internal development with the recruitment of external candidates means we always have the most talented and diverse team possible. We believe that combining diverse talents and backgrounds to create an inclusive and successful work community is the key to long-term success. If you are looking to be part of a structured and motivated team where you are valued for the quality work you provide, our family of companies is the right group for you! Applications are being taken exclusively online for this role, we look forward to learning about the ways that we may work together and how your talents will contribute to the vision of our organization! Job descriptions are not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for a job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Hiring Process

Stage 1: 2nd Virtual Interview

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