Key Account Manager - Burbank, CA
Dompé
Ciao! At Dompé , our success is rooted in our team and our history. We are a private, rapidly growing global biopharmaceutical company. Founded in Milan, Italy, we have a 165-year legacy of medical innovation. Dompé's rich history has greatly influenced its priorities today: to innovate for the benefit of patients facing both everyday wellness needs and rare conditions. Dompé operates in two strategic areas in select markets around the world: Primary Care, which includes prescription and over-the-counter products; and Biotechnology and Rare Disease, which recently expanded into the United States.
Today Dompé has 700 employees worldwide and we are excited to be rapidly scaling in the United States. Our R&D hub is currently based in Boston, and the commercial organization is housed in the San Francsico Bay Area.
U.S. KEY ACCOUNT MANAGER
WHAT YOU'LL BE DOING: MAIN RESPONSIBILITES
The Key Account Manager (KAM) reports to the Regional Manager and will be a member of a specialty field team supporting Dompé's first ophthalmic biologic product based on rhNGF (recombinant humanized nerve growth factor) for patients suffering from neurotrophic keratitis.
The Key Account Manager (KAM) is accountable for field activities including education of healthcare professionals (cornea specialists and comprehensive ophthalmologists), as well as medical and office support staff including nurses, technicians, and practice administrators. Successful KAMs will maintain a high level of disease and product expertise to maximize patient compliance with therapy. The KAM will support physicians and patients in their local area by developing center and physician-specific plans, strategically deploying messages and resources, and understanding the local payer dynamics that influence patient access.
The Key Account Manager (KAM) will be accountable for abiding by our compliance policies and the core values of our Dompé culture, which are: Integrity, Speed, Knowledge, Passion, Attention to Detail, Reliability, Flexibility and Teamwork. Individuals must possess an entrepreneurial spirit, be flexible, and adaptable to new situations.
We are seeking team members who will live by and promote the core values of our Dompé culture: Integrity, Teamwork and Curiosity. We are looking for individuals who possess an entrepreneurial spirit, flexible attitude, and adaptable nature to join our team.
Achieves business goals on a quarterly and annual basis
Become an expert in the science of corneal healing and in our clinical trial data, and be able to verbalize its significance to others
Serve as a resource to physicians and their patients in order to enable access to our medicines
Work collaboratively with cross-functional partners including but not limited to patient access managers, managed care, medical science liaisons, marketing, human resources, legal and compliance
Create and implement an effective business plan to guide strategy and track progress throughout the year
Analyze the market to understand the local healthcare environment (reimbursement, coverage, healthcare delivery models, transitions in care and patient pathways) and use this knowledge to identify opportunities and address patient access barriers
Set and achieve short and long-term business objectives
Leverage internal data and tools, analytics and insights to determine where and how approved resources and marketing messages should be deployed within territory
Create, build and maintain relationships with cornea thought leaders in local area in partnership with key internal Dompé team members
Actively participate in business planning meetings and professional society meetings as assigned
Demonstrate leadership within internal teams, sharing best practices and market dynamics with peers when appropriate; influence without authority
Comply with all laws, regulations and policies that govern the conduct of Dompé activities
Manage a large geography with diverse customer base
Overnight travel by plane and by car is required and will range from 40%-60% depending on the geography and business needs of the individual territory
Brand and Field Marketing
Managed Care / Patient Access
legal and compliance
Professional society
YOU COULD BE THE PERFECT FIT IF YOU HAVE:
Bachelor's degree required. Advanced educational degree or experience in the Healthcare field preferred
5 years of demonstrated successful relevant healthcare sales or account management experience, including being accountable for own territory and large geography
3 years of experience in biotech/specialty sales, preferred
SKILLS YOU'LL NEED FOR SUCCESS: TECHNICAL
Experience in "start-up" environments
Prior work with rare or orphan disease products
Ophthalmology experience and relationships in anterior segment therapeutic area, in both private clinic and hospital/academic setting
Experience in new product launches
Exceptional clinical acumen with the proven ability to excel in a scientifically complex and stimulating environment
Proven track record of exceeding business goals
Keeps current and develops deeper and broader experience in own functional area
Self-motivated and assertive with the ability to act with urgency
Understands strategic priorities developed by leadership team
Is open to and actively solicits feedback on performance and skill development needs
Demonstrates appreciation for diversity of perspectives and approaches among peers
Strong strategic planning and organizational skills
SKILLS YOU'LL NEED FOR SUCCESS: PERSONAL
Technical Expertise & Business Acumen
Teamwork
Communication
Decision Making
Developing Self and Others
BENEFITS OF JOINING OUR TEAM
Comprehensive medical benefits: we value access to healthcare for our patients as well as our employees
Generous vacation / holiday time off: we care about our employees and encourage a balanced lifestyle
Competitive 401(K) matching
A super cool team who's excited to transform lives through innovative therapies
At Dompe, we offer an attractive compensation package to our team members. Any offer would include a competitive base salary (estimate shared above), incentive bonus, and benefits package customary to the position. Actual individual pay is determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.
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