Medical Collection Specialist

SCP Health Opportunity

At SCP Health, what you do matters. As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why you will love working here:

• Strong track record of providing excellent work/life balance.
• Comprehensive benefits package and competitive compensation.
• Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

Job Responsibilities:

• Review (AR (Accounts Receivable)) by payer daily to maintain or achieve reimbursement goals and days in AR.
• Prepare timely appeals to overturn medical necessity, and various denials.
• Provide regular feedback to management based on payer research and behavior trends.
• Weekly feedback on payer/facility adjudication concerns.
• Improve reimbursement outcomes and resolve outstanding claims inventory.
• Identify the root cause of the non-payment and resolve the claim denial issue, including coding and billing errors, documentation issues and compliance discrepancies.
• Maintain high productivity and quality of work.
• Achieve a minimum score of 95% on all Quality Assurance audits.
• Develop and execute effective appeals strategies to overturn denied claims.
• Prepare and submit detailed and well-documented appeals to insurance companies within specified deadlines.
• Possess knowledge of medical coding specific to professional emergency room and hospital medicine services.
• Collaborate with coding specialists to address and rectify coding-related denial issues.
• Stay current on insurance policies, guidelines, and industry changes affecting emergency room and hospital medicine services.
• Collaborate with the medical billing team to address root causes of denials and implement preventive measures. Provide training to billing staff on denial prevention and resolution.
• Meet production standards.

Knowledge, Skills, and Abilities:

• Understanding of the overall revenue cycle process through final account adjudication.
• Excellent written and oral communication skills.
• Strong interpersonal skills.
• Meticulous and organized.
• Ability to work effectively in a team environment.
• Professional attitude and demeanor.
• Initiative-taking and problem-solving skills.

Education (Required and/or Preferred):

• High School or Equivalent Required: Proven experience in denial management, specifically in professional emergency room and hospital medicine service.

Work Experience/Qualifications:

• 2+ years of experience in Medical Insurance Denials Management.
• 2+ years of experience in customer service and patient billing within the medical industry.
• Experience reading Explanation of Benefits (EOB's) for Government, Commercial, PPO, HMO/IPA, and Workers' Compensation payers.
• Ability to review and validate credits to be refunded and validate recoupment demands.
• Intermediate ability to assess and verify patient liability, coinsurance, deductibles, and denial codes.
• Intermediate knowledge of MS Office.
• Knowledge of ICD-9, ICD-10, CPT, HCPCS coding, and general claims processing practices.
• 10-key by touch, Proficient in MS Excel, and Word.
• Previous patient medical billing, OnBase, Centricity, and Way Star, Payor Portals experience a plus.

Primary Location:

• Dallas, TX Office (On Site 4 days a week / 1 day remote)

Pay Range:

18.00 - 26.00 USD per hour. This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations.

We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources.