Collections Specialist

Start your career with one of the nation’s fastest-growing auction houses! At Heritage Auctions, you’ll be part of a team that supports the financial side of bringing rare collectibles to life, from Fine Art and Luxury Goods to Sports Memorabilia, Coins, and beyond. Headquartered in Dallas with offices worldwide, we offer a collaborative, fast-paced environment where accuracy, accountability, and attention to detail are highly valued. As a Collections Specialist, you’ll play a key role in maintaining strong client relationships, ensuring timely payments, and supporting the overall financial health of the business. If you’re organized, detail-oriented, and thrive in a dynamic setting, we invite you to grow with a team that connects collectors and enthusiasts around the world! Job Type: Full-time SUMMARY: We are looking for a Collections Specialist to manage accounts receivable with accuracy and professionalism, resolve payment issues, and support process improvements that reduce delinquency and strengthen our financial operations. LOCATION: South of Dallas/Fort Worth International Airport, NW corner of W. Airport Freeway (Hwy. 183) and Valley View Lane Benefits Medical, Dental, and Vision coverage Paid time off 401k savings plans COMPENSATION: Commensurate based on experience. Duties & Responsibilities Manage accounts receivable according to established policies and procedures. Oversee timely, accurate, and courteous handling of phone calls and payments. Drive continuous improvement and innovation in collections processes. Diligently log all phone interactions in the client database for each account. Collaborate extensively with various departments to optimize client strategies. Acknowledge the uniqueness of each client and adapt handling accordingly. Communicate effectively with internal teams about customer accounts to ensure timely follow-ups. Reduce delinquency for assigned accounts and resolve customer disputes related to outstanding balances. Involve Client Services and senior management as needed to expedite the collections process. Ensure prompt resolution of inquiries and concerns and document all payment transactions with precision. Support the Department by performing additional tasks and duties, including account reconciliations and assisting with month-end close. Proactively discuss any accounts receivable issues with management. Requirements Education and/or Experience 2+ years of high-volume collection experience preferred. Basic accounting knowledge is required. Experience working in an accounting department for a company with more than 500 employees and multiple business units is strongly preferred. Skills and Abilities Must be able to multitask and adjust to new situations quickly. Have excellent organizational and communication skills, both verbal and written. Be highly detail-oriented and have a positive attitude. Be committed to providing excellent customer service. Physical and Mental Demands To perform this job successfully, the individual must withstand long periods of sitting, looking at a computer monitor, and phone handling for approximately 8-12 hours daily. Individuals must be able to lift to 25 pounds occasionally. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work Environment Individuals must work independently in a fast-paced, team‑focused environment with tight turnaround deadlines. Heritage Auctions welcomes and encourages applications from women, minorities, veterans, mature workers, and persons with disabilities. EOE #J-18808-Ljbffr