Residential Services Coordinator

Status: Non-Exempt

Department: Operations

Direct Supervisor: Residential Services Manager

Schedule: 8AM - 4:30PM Monday - Friday

Job Summary

The Residential Services Coordinator supports the daily operations of residential treatment

facilities by coordinating staffing coverage, enforcing client behavior standards, ensuring

basic supply readiness, and maintaining a clean, safe, and recovery-focused environment.

This role facilitates communication between program leadership and frontline residential

staff and plays a key role in upholding treatment culture, facility readiness, and logistical

accountability across shifts.

Essential Functions

• Monitor dormitory and shared areas to ensure cleanliness, order, and safety.
• Conduct walkthroughs and supply checks for bedrooms, bathrooms, and shared spaces.
• Document maintenance concerns and coordinate with Facilities staff for resolution.
• Support client transitions, including room assignments, admissions, and discharges.
• Staff Coordination and Leadership
• Support onboarding of new Residential Technicians with on-the-job training and walkthroughs.
• Coordinate patient external appointments and driver dispatch for program efficiency and ensure quality patient care.
• Ensure that shift logs, client sign-in sheets, and incident reports are completed accurately.
• Ensure detox logs, medication administration, shift notes, and communication notes are completed timely, and accurately.
• Address low-level behavioral issues and elevate concerns to the Residential Services Manager when appropriate.
• Provide shift-level supervision and serve as the lead when the manager is off-site.
• Manage basic inventories of bedding, hygiene products, kitchen goods, and cleaning supplies.
• Prepare rooms for new client admissions and restock client welcome kits and orientation packets
• Ensure appropriate client-to-bed assignments and uphold curfew and pass policies.
• Complete incident reports, facility checklists, and cleanliness audits.
• Ensure proper documentation of behavioral incidents, safety concerns, and shift summaries.
• Adhere to all ARS policies and procedures regarding residential living expectations and recovery norms.

Requirements

• High school diploma or GED required; Associates degree preferred.
• Minimum of 2 years' experience in residential services, behavioral health, or supportive housing.
• Strong interpersonal skills, problem-solving abilities, and comfort working in a structured environment.
• Familiarity with recovery principles, trauma-informed care, and respectful communication.
• Strong computer skills and experience with EHR systems.
• Adhere to and enforce ethical and professional boundaries
• Ability to de-escalate conflict and model recovery-oriented conduct
• CPR/First Aid certification
• Fit for duty Health Screen & negative or noncommunicable TB test result
• Valid Drivers License & clean driving record
• Ability to pass a standard background check
• Prior experience in a shift-lead or coordinator-level role preferred
• Basic understanding of DHCS facility expectations preferred