Help Desk Specialist
$19 - $20 per hourInsight Global
Help Desk Specialist
Serve as the point of contact for technology support and services. Serve as the point of integration between the business functions of the department and the technology requirements of the department. Serve as a point of contact for communication and coordination of service outages. Understand the installation of software patches and upgrades. Provide input to training and/or documentation materials regarding latest technical and functional design changes. Ensure that all work is documented for future reference. Follow quality standards. Communicate accurate and useful status updates. Investigate user problems, identify their source, determine possible solutions, test and implement solutions. Install, configure, and maintain personal computers and other related equipment, devices, and systems adds or upgrades and configures modems, disk drives, CD ROMs, printers, and related equipment. Assist in troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties.
A client in the Boise area is looking for a help desk specialist to support their team. This candidate needs to be knowledgeable on the usage and support of a variety of personal computer platforms (a range of laptops and desktops, both Windows and Mac) or technical architectures, and products that run on those platforms. The individual performs a full range of computer administration functions with minimal direction and/or technical support. The individual will install and configure system hardware, software, printers and verify network connectivity. The individual shall perform advanced troubleshooting and vendor technical liaison functions. Pay Rate: $19-20/hr
Vacancy posted 1 day ago
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