Navicare Administrative Operations Coordinator

Role Description

The Navicare Outreach Operations Coordinator maximizes the productivity of the Navicare Outreach team by providing sales and marketing support that assists in the growth and retention of Navicare members. You will become a subject expert on presenting, promoting and marketing our programs to all interested parties, including individuals, groups, community organizations, and healthcare professionals.

• Develops presentations independently and in collaboration with Communications and Compliance.
• Facilitates presentations to various target audiences including prospects, community referral sources, and others.
• Attends and assists with the planning of educational, outreach, and other health-related events.
• Coordinates and interacts with various roles within the organization and its primary care partners to ensure customer requests, questions, and issues are handled appropriately and in a timely manner.
• Assures compliance and adherence with Medicare & Medicaid enrollment and marketing policies and procedures.
• Offers recommendations and suggestions for improvements in office, enrollments, marketing practices, etc., to enhance service delivery and customer satisfaction.
• Works closely with Account Executives to create an event schedule for all Navicare sales activities.
• Maintains event calendar and ensures accuracy and documentation into the CRM.
• Maintains the CMS event log.
• Produces various reports for Management.
• Fields inbound calls for the Navicare product.
• Maintains working knowledge of competitor benefit information, healthcare industry trends, and healthcare reform activities.
• Generates written correspondence and sales packets for prospects as requested, maintaining a personal touch in all correspondence and communication.
• Supports outside sales representatives at offsite events, including presentations, staffing health fairs, and one-on-one visits.
• Supports the Sales Executives with any administrative requests that help support our Membership goals.
• Responsible for the preparation/compilation of reports related to the department's key objectives.
• Creates internal procedure documents for all operational tasks.
• Becomes an expert on internal sales systems such as SharePoint and CRM.
• Creates ROI reports on all marketing campaigns for Navicare.
• Generates reports from Fallon Health reporting systems and prepares and distributes reports to NaviCare Outreach managers as needed.
• Generates and analyzes reports from various contracted partners to ensure Navicare effective penetration of each market.

Qualifications

• Associate’s Degree or equivalent - 2 years experience required; Associate's Degree preferred with 2 years of related experience.
• English required; proficiency in Portuguese and Spanish preferred.
• Current Driver’s License.
• AHIP Certificate.
• Satisfactory Criminal Offender Record Information (CORI) results.
• Annually required to pass a product certification exam.
• Annually AHIP Certification.
• Thorough knowledge of Medicare & Medicaid services, marketing, enrollment policies, and guidelines.
• Experience in sales, marketing, and customer service preferred.
• Experience working with elders and disabled individuals.
• Knowledge of healthcare systems/services and/or experience with community organizations, social services, and public resources.
• Must be a self-starter with a high level of accountability and responsibility.
• Must possess exceptional interpersonal and presentation skills.
• Must be able to meet directly with members, responsible parties, and/or providers in office or home settings.
• Must have the ability to work in a multicultural environment and perform outreach-related activities in the community.
• Must be able to work independently as well as within a team environment, be flexible, highly organized, and be able to prioritize their work.
• Use of software programs including but not limited to Excel, Word, and other computerized systems utilized for documenting activity and actions.
• Must be able to prepare and manipulate spreadsheets (with or without pivot tables).
• Ability to handle multiple priorities and plan effectively.
• Independent learning skills and familiarity with various learning methodologies.
• Exceptional customer service and collaboration skills.
• Critical thinking skills for independent problem solving.
• Attention to detail and accuracy of work output.
• Ability to mentor and train others.

Requirements

• Engages in extensive contact with all levels of personnel in a professional and confidential manner.
• Supports department colleagues, covering and assuming changes in assignment as assigned by Manager/designee.
• Strictly observes HIPAA regulations and the Fallon Health policies regarding confidentiality of member information.
• Performs other responsibilities as assigned by the Manager/designee.

Benefits

• Pay Range: $65,000 - $72,000 annually, depending on experience, skills, and fit with the role’s responsibilities.