Junior Operations Assistant/Administrative Coordinator

Role Description

Brown & Brown is seeking a Junior Operations Assistant/Administrative Coordinator to join our growing team! Candidates must reside in WA, NV, OR, AZ, UT, CO, CA, MT, ID, NM, or WY.

The Junior Operations Assistant/Administrative Coordinator is responsible for assisting our customers with gaining access to our carrier platforms and keeping their data up to date.

• Help new customers establish platform credentials with our various partners.
• Provide responsive customer support by diagnosing issues, troubleshooting problems, and delivering effective solutions to ensure a positive user experience.
• Collect proper documentation and forms to maintain customer files accurately and consistently in accordance with department workflows and procedures, including process changes, terminations, and transfers between agencies.
• Update customer information in our internal databases, on carrier platforms, and carrier partners.
• Task and pend to ensure timely and accurate processing, follow up as needed.
• Contribute or create a standard operation procedure for each process to be shared amongst your team for training and reference.
• Provide clear communication and documentation of workflow status.
• Respond to inquiries in a timely and professional manner.
• Pursue a program of personal and professional development.
• Other duties as assigned.

Qualifications

• Working knowledge of MS Office (Word, Excel, & Outlook)
• Working knowledge of carrier websites (preferred)
• Experience with Agency Management Software Systems (preferred)

Requirements

• Ability to maintain confidentiality with sensitive data.
• Excellent interpersonal communication skills, verbal and written.
• Highly organized with the ability to work on multiple projects simultaneously with frequent interruptions and changing priorities.
• Excellent prioritization skills - sense of urgency.
• Excellent written and oral communication skills.
• Creative problem solver.
• Ability to accept, implement, and follow through with management decisions.
• Personal and emotional discipline exhibited constantly in the work environment.
• Ability to prioritize tasks and job function.
• Ability to complete job tasks and assignments in the required time frames.
• Ability to work with others.
• Evidence of positive attitude and enthusiasm for the success of the overall organization, the individual employees, and themselves.

Physical Requirements

• Speech and hearing sufficient for in-person and telephone communication on a constant basis 7-8 hours per day.
• Vision sufficient for use of a computer monitor and reading documents.
• Ability to sit at a desk on a consistent basis – approximately 3-5 hours per day.
• Manual dexterity, arm, and upper body range of motion sufficient for use of a keyboard, mouse, and telephone.

Pay Range

26.00 - 26.00 Hourly. The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance.
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement.
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services.
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Company Description

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.