Account Director, East Coast

Overview

As an Account Director, youll oversee a portfolio of high-value accounts, each generating >$100k annual recurring revenue (ARR) for our Mid-Atlantic to Southeast territory. Youll work closely with key stakeholders and executive decision-makers within large school districts and educational organizations to expand strategic contacts, deepen relationships, and ensure Panoramas solutions are fully leveraged to meet their goals. This role requires a seasoned account management professional who excels in strategic relationship building, can identify and foster growth opportunities, and understands how to deliver measurable value to clients in complex, multi-layered environments.
With a focus on proactive engagement and long-term retention, the Account Director will drive high-impact initiatives to support both client success and Panoramas growth objectives.

Travel is required up to 30-40% of the time for in-person executive reviews, strategic account planning, and partnership expansion meetings.
This role requires candidates to be based in the East Coast to Southeast region of the United States.
Key Responsibilities

Strategic Contact Expansion: Identify and cultivate relationships with key decision-makers and influencers across client organizations, expanding Panoramas reach within each account. Facilitate introductions and build engagement with cross-functional stakeholders to ensure full client support and value realization
Own the Renewal and Growth Cycle: Lead the renewal process with a strategic, consultative approach to secure timely contract renewals and identify upsell opportunities within existing accounts. Understand and navigate budget cycles, funding sources, and contract preferences
Drive Client Success and Value Delivery: Conduct Executive Business Reviews (EBRs) and Outcome Reviews, demonstrating how Panoramas solutions drive results aligned with client goals and KPIs. Use client data to reinforce value and identify areas for further improvement and growth
Develop and Execute Account Plans: Build comprehensive, data-driven account plans that align with customer goals and map out proactive strategies for engagement, adoption, and expansion
Data-Informed Engagement: Leverage client adoption metrics, engagement data, and customer feedback to tailor account strategies, prioritize high-impact activities, and ensure clients fully adopt Panoramas platform
Collaborate with Cross-Functional Teams: Partner with Sales, Customer Experience, Product, and other teams to deliver cohesive support to clients, streamline handoffs, and continuously improve client outcomes
About the Role

As an Account Director, youll oversee a portfolio of high-value accounts, each generating >$100k annual recurring revenue (ARR) for our Mid-Atlantic to Southeast territory. Youll work closely with key stakeholders and executive decision-makers within large school districts and educational organizations to expand strategic contacts, deepen relationships, and ensure Panoramas solutions are fully leveraged to meet their goals. This role requires a seasoned account management professional who excels in strategic relationship building, can identify and foster growth opportunities, and understands how to deliver measurable value to clients in complex, multi-layered environments.
With a focus on proactive engagement and long-term retention, the Account Director will drive high-impact initiatives to support both client success and Panoramas growth objectives.

Travel is required up to 30-40% of the time for in-person executive reviews, strategic account planning, and partnership expansion meetings.
This role requires candidates to be based in the East Coast to Southeast region of the United States.
Key Responsibilities

Strategic Contact Expansion: Identify and cultivate relationships with key decision-makers and influencers across client organizations, expanding Panoramas reach within each account. Facilitate introductions and build engagement with cross-functional stakeholders to ensure full client support and value realization
Own the Renewal and Growth Cycle: Lead the renewal process with a strategic, consultative approach to secure timely contract renewals and identify upsell opportunities within existing accounts. Understand and navigate budget cycles, funding sources, and contract preferences
Drive Client Success and Value Delivery: Conduct Executive Business Reviews (EBRs) and Outcome Reviews, demonstrating how Panoramas solutions drive results aligned with client goals and KPIs. Use client data to reinforce value and identify areas for further improvement and growth
Develop and Execute Account Plans: Build comprehensive, data-driven account plans that align with customer goals and map out proactive strategies for engagement, adoption, and expansion
Data-Informed Engagement: Leverage client adoption metrics, engagement data, and customer feedback to tailor account strategies, prioritize high-impact activities, and ensure clients fully adopt Panoramas platform
Collaborate with Cross-Functional Teams: Partner with Sales, Customer Experience, Product, and other teams to deliver cohesive support to clients, streamline handoffs, and continuously improve client outcomes
Requirements

What Were Looking For:
Experienced Account Director: 5+ years of account management experience managing high-value accounts, consistently driving strong client retention and expansion; EdTech background strongly preferred, with education leadership experience (at school, district, or state levels) a significant plus
Strategic Relationship Builder: Proven experience expanding networks within client organizations to include executive stakeholders and strategic contacts, creating a strong foundation for account growth and client retention
Data-Driven Decision Maker: Skilled in using data to inform client strategy and engagement, and comfortable analyzing adoption metrics, usage data, and other key performance indicators to deliver proactive client support
Exceptional Communication and Influence Skills: Experience presenting to and influencing executive stakeholders, with an ability to communicate Panoramas value and strategic impact effectively
Ownership and Accountability: Demonstrated ability to take full ownership of a portfolio, balancing retention and growth goals and ensuring outstanding client outcomes
Flexible and Adaptable: Thrives in a fast-paced environment, comfortable with ambiguity, and able to adapt to changing priorities as Panorama grows
Benefits

Base Salary : The base salary range for this position is $113,760 - $151,680 with a variable compensation of $31,600
Our salary is just one component of Panoramas competitive total rewards strategy that also includes annual bonuses or commission awards, equity awards, as well as other region-specific health and welfare benefits.
US Only:
401K with an employer match
Health, dental, vision, life insurance, and short-term and long-term disability coverage.
Flexible spending account for health care and dependent care
Wellness Reimbursement
Work from Home Reimbursement
Flexible vacation policy
Parental leave program
Company Issued Laptop

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