Manager of Membership & Section Engagement

Position Title: Manager of Membership & Section Engagement Location: Rockledge, FL, Hybrid or Remote Reports To: Director of Membership & Marketing Job Type: Full-time | Exempt Position Summary The Manager of Membership & Section Engagement develops and executes strategies that strengthen IMSA’s membership value, Section operations, and volunteer ecosystem. The role oversees Section charter compliance and governance, leads the organization’s volunteer program (300+ roles across 20 Sections), and advances digital member engagement via the IMSA Intersect (Higher Logic) community and the IMSA Career Center. This position blends strategy and hands-on delivery—requiring a data driven, relationship centered leader who partners across teams to deliver measurable engagement growth and a best-in-class member experience. This is a first-level management role with cross functional leadership responsibilities and potential direct supervision of contractors, interns, or assigned staff. Key Responsibilities 1) Membership & Engagement Strategy Build and execute multi-year strategies to grow engagement, retention, and satisfaction; analyze trends and member feedback to inform priorities and lifecycle journeys. Partner with Marketing to design targeted acquisition/retention campaigns, value messaging, and onboarding pathways. Establish and maintain engagement of KPIs and dashboards for leadership review (e.g., volunteer participation, retention, community activity, event conversion). 2) Volunteer Program, Section and Board Leadership (300 roles | 20 Sections) Lead recruitment, retention, recognition, succession planning, and training for volunteer leaders and committees; manage AMS records and data quality. Oversee volunteer interest and communicate accordingly to all department directors. Design and deliver section leader development training (virtual and in person), knowledge transfer, and onboarding/offboarding processes for succession. Plan and execute April Volunteer Appreciation Month campaigns and year-round recognition initiatives. 3) Sections Governance & Compliance Ensure Section Charter compliance with IMSA bylaws and Governance Policy Manual; advise Section Officers on governance, operations, and engagement. Produce the quarterly Section Signal with internal SMEs and Section leaders; coordinate leadership of Town Halls (agenda, panelists, logistics). Lead structured Section leadership transitions and knowledge transfer processes. 4) Committees, Awards & Scholarships Serve as staff liaison to the Awards and Scholarship Committees; manage full lifecycle (marketing, applications, review, selection, ceremonies) and governance records. Responsible for Awards Ceremony program to include making recommendations on where/when to hold at the annual Forum, writing the script, and act as the staff liaison for the Awards Committee and ordering awards. 5) Online Community & Platform Ownership Own engagement strategy for IMSA Intersect: community journeys, automations, discussion moderation, content planning, and ambassador programs; integrate with marketing, sections, and career services to multiply impact. Oversee IMSA Career Center (Web Scribble) and associated vendor relationships to drive member value and non-dues revenue opportunities. Serve as “train the trainer” for staff/volunteer use of community and AMS platforms; lead workflow automation and continuous improvement initiatives for staff/volunteer use of community and AMS platforms. 6) Analytics, Research & Reporting Build dashboards and reports for membership, Sections, and volunteer programs; segment data to personalize engagement and improve outcomes. Implement surveys and qualitative feedback loops; apply insights to iterate programs and close engagement gaps (e.g., unanswered posts, onboarding friction). 7) Budget & Administrative Leadership Responsible for submitting recommendations for the annual volunteer budget. Prepare and manage annual engagement and volunteer budgets; forecast and track program ROI. Coordinate and collect volunteer travel authorization workflows for the Executive Director and manage related documentation. 8) People Leadership & Cross Functional Collaboration Lead cross department coordination on integrated initiatives with Marketing, Certification, Events, and IT; may supervise interns, contractors, or assigned staff. Manage risk, data privacy, and confidentiality in line with organizational policies and industry standards. 10) Council of Delegates & Leadership Support Serve as a primary point of contact for Delegates and Section Officers to access resources, governance documents, meeting preparation, and timely communications. Qualifications Education & Experience Bachelor’s degree in nonprofit management, business, communications, or related field; or equivalent experience. 5+ years of progressively responsible experience in association membership, volunteer engagement, chapter/components support, or closely related fields; first level managerial or project lead experience preferred. Technical Proficiency in Microsoft 365; experience with AMS/CRM, Higher Logic (or similar online community platform), survey tools, forms management, project management systems (e.g., monday.com), and virtual meeting platforms (e.g. Zoom). Comfortable with data segmentation and dashboard/report creation for executive audiences. Preferred Certification in Volunteer Administration (CVA) and/or association management experience with Section/chapter/component structures. Key Attributes Strategic, data informed, and outcomes oriented. Excellent relationship builder and communicator. Adept at managing multiple priorities with sound judgment. Comfortable speaking to large audiences (both in-person and virtual). Strong interpersonal skills and the ability to build relationships with diverse stakeholders. Ability to anticipate and understand volunteer needs and propose solutions to meeting them. Exceptional interpersonal, written, and verbal communication skills. Elevated customer service skills and the ability to exhibit patience. Administratively minded with high attention to detail while never losing sight of the big picture. Professional demeanor and the ability to interact with senior leaders, members, and external partners. Natural problem solver and solutions finder. Travel: Annual Forum & Expo, along with occasional travel for meetings, Section visits, and IMSA team events. #J-18808-Ljbffr International Municipal Signal Association Inc.