House Manager

New Village Arts is seeking a warm, confident, and solutions-oriented House Manager to help lead front-of-house operations for performances and events at the Dea Hurston New Village Arts Center in Carlsbad Village.

The House Manager plays a key role in creating a safe, welcoming, and organized experience for every patron who walks through our doors. This position serves as the front-of-house lead during performances, supports volunteer ushers, communicates with box office and production staff, and helps ensure that each event runs smoothly from pre-show through post-show.

What you'll do:

• Oversee front-of-house operations during performances and events
• Support and guide volunteer ushers
• Welcome patrons and assist with seating, accessibility, and audience needs
• Help manage late seating and lobby flow
• Respond to patron concerns calmly and professionally
• Coordinate with box office, bartenders, and production staff
• Monitor house readiness, cleanliness, and safety
• Complete post-show reports and incident documentation as needed

We're looking for someone who:

• Has strong customer service and communication skills
• Is calm under pressure and comfortable making real-time decisions
• Can lead with professionalism, warmth, and good judgment
• Works well in a live event or fast-paced hospitality environment
• Is available to work evenings, weekends, and some holidays
• Has prior theatre, events, hospitality, or front-of-house experience preferred

At New Village Arts, we believe live performance has the power to awaken the human spirit. If you enjoy working with people, thrive in a dynamic environment, and want to help create memorable audience experiences, we'd love to hear from you.