Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Training & development

ABOUT OUR AGENCY
I opened my State Farm agency in 2010, bringing my background as a college volleyball coach and my experience as a second-generation State Farm Agent into building a team I’m proud of. I’m a graduate of American University, where I earned both my B.A. and M.S. Outside of work, I enjoy ballroom dancing and volleyball, and I’m passionate about senior dog rescue.

Giving back to the community is important to me. I support organizations like the YWCA and Purple Pantry, including initiatives that help victims of domestic violence. I believe in using my agency as a way to make a positive difference in the lives of others.

Our office has a fun, positive, and supportive culture, and we make time to connect through quarterly team-building events. I want my team to feel encouraged to grow, which is why we offer continuous training, opportunities for advancement, health benefits, and an Agent Aspirant Program for those interested in becoming agents themselves.

I’m looking for someone who is trustworthy, honest, and leads with integrity. If you want to grow professionally while being part of a supportive team that cares about its people and community, I’d love to meet you!

ROLE DESCRIPTION:
As an Customer Relations Representative - State Farm Agent Team Member for Michelle Kreeger - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Promote successful and long-lasting customer relations. 

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Experience managing client relationships is preferred
• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• Dedicated to customer service
• Able to anticipate customer needs
• Able to effectively relate to a customer