Registrar Assistant

Job Title

This position will be a full-time support individual that will assist the Registrar's Office with various front-line requests.

Essential Duties And Responsibilities

• Responses to Salesforce to cases by email and phone;
• Assign Salesforce cases to other Registrar team members or other departments as appropriate;
• Responsible for Registrar's phone queue and answering or directing questions as appropriate;
• Conduct unofficial transcript evaluations for student transferring from another institution;
• Fulfill student requests for enrollment verifications and transcripts;
• Conduct document uploads to support the Registrar's Office;
• Other duties will be assigned in support of the Registrar's Office.

Qualifications

• Bachelor's degree required.
• Direct experience with student information systems and supporting technology to deliver registrar functions

Knowledge, Skills And Abilities

• Communication Skills
• Customer Service Skills
• Detail Oriented
• Time-Management Skills
• Organizational Skills
• Team-oriented
• Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement
• Ethics: Has personal and professional ethics and fosters a diverse and respectful workplace.
• Ability to interact with staff and external relationships in a professional manner, including demonstrated commitment to customer service
• Computer proficiency in Anthology Student, SalesForce, Microsoft Office Products (Word, Excel, etc.) and Google workspace

Physical Demands

The nature of work requires an ability to operate standard business equipment. Sitting for long periods of time; up to 8 hours of computer and/or phone work daily.

Working Conditions

This is a remote position and does not require previous Registrar Office experience but does require higher education experience in relevant areas such as financial aid, student services, career services or student accounts.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation And Benefits

The expected hourly range for this role is between $25 - 27/hour. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

• Medical, dental, vision, life, voluntary life and disability insurance
• 401k Retirement Program with an employer match
• Enhanced Employee Assistance Program
• Vacation and sick days
• 11 paid holidays

Triumph Higher Education LLC and its Companies are an Equal Opportunity Employer. The Company does not discriminate on the basis of race, religion, color, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Triumph Higher Education LLC and its affiliates are Drug Free Workplaces.