Senior Account Manger

Senior Account Manager

Who We Are:

We're in the business of creating meaningful connections. We build strong relationships with clients to understand their company culture and dynamics, enabling us to help them achieve their business objectives through strategic custom merch. We transform our clients’ events and projects by finding and customizing quality promotional products that meet their style, budget, and timeline requirements.

The Opportunity

We're looking for a relationship-focused Senior Account Manager to support one of our sales reps and manage daily communication with clients, support the sales process, and ensure projects are delivered on time and on budget. This role is ideal for someone who thrives in a fast-paced environment, is detail-oriented, and is passionate about client service.

What You'll Do

• Manage daily communication with clients and your sales rep via email and phone

• Field project requirements from your sales rep, clients and other team members

• Identify available promotional products and create client presentations including product images, details, pricing, and shipping costs

• Gather necessary logo and artwork files for projects

• Enter order details into our order management system

• Submit orders to vendors and coordinate vendor artwork signoff

• Track product production, shipping, and delivery

• Handle issue resolution, escalating for help when necessary

• Foster and maintain client relationships to ensure we’re meeting their needs

What Makes You a Great Fit

• You have a client-focused mindset and ensure clients are well taken care of

• You maintain a positive and optimistic attitude and contribute to a happy workplace

• You are growth-minded and strive to master the Senior Account Manager role

• You possess excellent written and verbal communication skills

• You are proactive and take initiative in learning the business• You demonstrate strong time management and multitasking skills

• You have a passion for the promotional products industry and follow trends

Qualifications That Set You Up for Success

• 2+ years of sales, customer service, or client account management experience in the

promotional product industry

• Proficiency with Microsoft Office OR Google G Suite office productivity programs

• Bachelor’s degree (or 5+ years of experience in sales, customer service, or account

management)

• Experience in working in a CRM or order management platform (preferably Commonsku)

How We'll Measure Success Together

Your success will be measured through:

• On-time and on-budget project delivery

• Accuracy and thoroughness of order management

• Contribution to overall sales growth

• Ability to resolve client issues effectively

This role offers the chance to work with a dynamic team, manage exciting client projects, and grow your expertise in the promotional products industry. You'll have the opportunity to directly impact client success while enjoying a positive and supportive work environment.