Solution Engineer
Knot
What you’ll do Collaborate with the Sales, Product & Engineering teams to identify opportunities to integrate KnotAPI products into customer business and technical environments Once identified, lead the technical side of the sales cycle as well as leading the post sale customer onboarding process Gather customer business requirements and identify opportunities for product enhancements Perform technical configuration for new customers Develop and document technical sales processes to enable smooth onboarding of customers Provide guidance and support during the onboarding process, including reviewing technical specifications, clarifying requirements, and troubleshooting issues Conduct user acceptance testing (UAT) Engage with customers to gather feedback and provide a feedback loop between customer, sales & product/engineering to ensure we identify opportunities for further development of our products What you’ll need to get the job done Experienced solutions engineer with a background in pre & post sales engineering/architecture Strong understanding of a complex, technical B2B SaaS sales cycle Experience working with financial institutions, fintechs, and technology companies & software Working with SDKs, REST APIs, and internal debugging tools Reviewing code in iOS, Android, ReactNative Ability to understand complex customer requirements and translate these effectively to sales, engineering and product teams Proven work within cross functional teams - effectively able to link internal and external teams to find technical solutions to customer needs Hands-on, passionate and creative problem solver Technical acumen and the ability to quickly understand complex technical concepts What we offer Interesting and challenging work Competitive base salary (commensurate with experience) + generous early employee equity + benefits 100% medical, dental, and vision insurance coverage for you and your dependents (U.S.) Unlimited PTO Parental leave Beautiful NYC office in the heart of Flatiron #J-18808-Ljbffr
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