Lead Office Services Associate

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Office Services Lead

Lead the day-to-day operations of a high-performing workplace services team, ensuring a seamless and professional experience across office services, hospitality, reception, and mail functions.

In this role, you'll oversee a small team while serving as the key liaison between client leadership and onsite staff-driving service excellence, maintaining operational efficiency, and ensuring the workplace runs smoothly at all times.

• Position : Lead Office Service Associate (Hospitality Driven)
• Location: Chicago, IL 60605
• Schedule: Monday-Friday, 8:00 AM-5:00 PM (NO Evening or weekends)
• Pay Rate: $22.50/hour What We Offer: Full benefits eligibility after 60 days, 5 days of sick time, 10 days of accrued vacation, and tuition reimbursement eligibility after 1 year

Key Responsibilities

Team Leadership & Oversight

• Lead, support, and guide a team of 3 across office services functions
• Monitor time and attendance using Paychex Flex
• Ensure team members maintain professional appearance and adhere to dress code standards
• Partner with recruitment and management on hiring and onboarding efforts
• Serve as the primary liaison between client leadership and the onsite team
• Delegate tasks and provide direction to ensure consistent service delivery

Mailroom & Logistics Management

• Oversee daily mailroom operations, ensuring accuracy and efficiency
• Manage incoming and outgoing packages, maintaining detailed logs
• Process incoming USPS mail in compliance with internal procedures, including logging, scanning, and distribution
• Deliver weekly USPS compliance reports to client leadership

Workplace & Hospitality Support

• Manage ordering and organization of pantry, coffee, and breakroom supplies
• Maintain appropriate inventory levels and monitor expiration dates
• Ensure all supplies are well-stocked, organized, and presentation-ready

Reception & Office Support

• Provide backup support for reception and office services as needed
• Assist with workspace setup, including desk preparation for new hires and clean-up for departures
• Support internal office moves and workspace transitions

Facilities & Vendor Coordination

• Create and manage work orders for office equipment and maintenance needs
• Coordinate with vendors, track progress, and ensure timely resolution of issues
• Partner with facilities and CRES teams to address access and keycard issues

Meeting & Office Coordination

• Support conference room setup and breakdown as needed
• Assist with general office organization and readiness to ensure a professional environment

What You Bring

• Experience in office services, hospitality, or workplace operations
• Strong organizational skills with attention to detail
• Ability to multitask and manage competing priorities
• Professional communication and leadership skills
• Comfort working in a fast-paced, client-facing environment

Opensity Solutions, provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

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Opensity is an Equal Opportunity Employer.


We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.


Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.


Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.