Core Operations Lead
TSMG
Job Description
Job Description
Company Description
Service Measure (SM) is a field data collection company founded in 2013 in New York.
We collect data where automation is not possible. We count features, take pictures, make videos, record speech, and scan areas for every detail you need to make more informed decisions. Our field data collection teams are spread across Europe and North America, ready to accept new challenges.
Role Overview
The Core Operations Lead ensures smooth 24/7 autonomous vehicle operations by managing shift schedules, maintaining SLA/KPI compliance, and leading performance reviews. This role oversees vendor relations, resolves operational issues, and delivers data-driven insights to improve efficiency, continuity, and team performance.
Key responsibilities- Ensure seamless 24/7 AV operations with uninterrupted service.
- Implement and manage efficient shift schedules.
- Monitor SLA compliance and consistently meet KPIs.
- Conduct regular staff performance reviews.
- Develop and execute contingency plans for disruptions.
- Pre-plan and structure all operational activities with precision.
- Keep operational documentation and SOPs up to date.
Vendor Management
- Manage vendor relationships in line with program metrics and contracts.
- Hold vendors accountable through performance reviews and issue resolution.
- Build strong partnerships to enhance vendor performance and service quality.
Performance Management
- Evaluate staff capabilities through regular performance reviews.
- Provide mentoring and professional development opportunities.
- Address performance issues with corrective measures and support.
- Foster a positive, collaborative, and growth-focused work culture.
Reporting and Reviews
- Prepare and present weekly, monthly, and quarterly business reviews.
- Analyze operational data for trends and improvement opportunities.
- Deliver actionable performance reports to stakeholders.
Problem Solving
- Identify and resolve operational issues proactively.
- Develop innovative solutions to boost productivity and efficiency.
- Make sound decisions in high-pressure, fast-paced environments.
- Proven track record managing 24/7 operational environments.
- Strong understanding and application of SLAs and KPI-driven management.
- Demonstrated experience in vendor management and holding vendors accountable.
- Exceptional organizational, planning, and time-management skills.
- Adept at thriving under pressure with a proactive, solution-oriented mentality.
- Strong communication and interpersonal skills to engage effectively across teams.
- Expertise in performance management, including reviews, coaching, and corrective measures.
- Prior experience in the autonomous vehicle industry or a similar field.
- Ability to implement industry best practices and innovative approaches to operations.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Core Operations Lead in Washington DC vacancy
$114k
...established an unparalleled reputation for being a leading and reliable force in South Korean... ...new initiatives and innovations. At our core, we are bold and ambitious people that... ...hyper-connected world. Role Overview As Operations Lead in Coupang’s Global Government Affairs...SuggestedFull timeTemporary workPart timeFor contractorsWork at officeFlexible hoursCoupang
Washington DC3 days ago$113k - $188k
Job Family:Operational Effectiveness ConsultingTravel Required:Up to 10%Clearance Required:Active SecretWhat You Will Do:In this role, you... ...teamsWhat Would Be Nice To Have:Familiarity with Palantir Foundry’s core platform concepts (e.g., ontology objects, workshops, and other...SuggestedFull timeFor contractorsFlexible hours$138k - $209k
...projects that matter, alongside industry-leading experts, in an environment that fosters innovation... ..., eager to grow, and aligned with our core principles. What you will be doing? This... ...unique needs of our client as a Security Operations Lead. Project Overview The Security...SuggestedContract work- ...Pacific, Shield AI’s technology actively supports operations worldwide. Shield AI is seeking a Mission Solutions Operations Lead to help define and execute X‑Bat campaign... ...autonomy hardware, and international growth. As a core member of the X‑Bat Campaign team, you’ll...SuggestedFull timeTemporary workPart timeWorldwide
$146k
...personalized. As part of the US & Canada Consumer Operations team, you will play a critical role in... ...sustainable growth and efficiency Core activities will include Define... ...cohesive execution What You'll Do Lead the Lifecycle & Pricing team focused on consumer...SuggestedFull timeWork at officeRemote work$101.6k - $177.8k
...Capability Programs & Partner Engagement to manage day-to-day operations across two interconnected workstreams: (1) the strategy and... ...and execute initiatives- Partner with the WWPS Partner Core enablement lead to co-deliver enablement motions- Support adjacent partner...WorldwideFlexible hours- ...many more. ABOUT THE ROLE We’re looking for an Engineering Operations Lead to join our Engineering team. This is a dynamic role that... ...the team, not chasing individual tasks. WHAT YOU'LL DO Core Business Strategy Strategic Advisory: Serve as a strategic...Full time
$77.6k - $176k
Program Operations LeadThe Opportunity: To grow and transition effectively, organizations need help looking at their operation from the outside... ...in a manner that they may not have thought of before. You’ll lead discussions and workshops with stakeholders and engineers,...Full timeContract workPart timeFor contractorsWork at officeLocal areaRemote work- ...08: 1100 Wilson Blvd, Arlington 1100 Wilson Boulevard , Arlington, VA, 22209 USAPosition Role Type:HybridOperations Lead - Cyber Monitoring & Operations(CMO / CO / Operations )Functional Duties: Provides technical and operation direction and leadership to a team of system...Full timeLocal areaRelocationRelocation package
$112.2k - $196.4k
...possible.Job Description:Parsons is looking for an amazingly talented Operations Section Leadto join our team! In this role, you will serve as the operations subject matter expert and program lead responsible for the planning, managing, and coordinating the maintenance...Full timeTemporary workFlexible hours- ...Overview We're hiring an Operations Lead in Washington, D.C. Globeia is a global mobility platform helping individuals and companies navigate immigration, relocation, and cross-border compliance. We operate across the U.S., Canada, UK, Australia, India, and Europe, and...Work at officeLocal areaRelocation
Globeia
Washington DC1 day ago - ...your wellbeing, Petco is the place for you. Core Values Pet First – Protect & Empower. All... ...team who helps ensure smooth daily operations, exceptional customer service, and a safe... ...This role is ideal for someone who enjoys leading on the floor, solving problems in the moment...Local areaFlexible hoursShift workNight shiftAfternoon shift
Petco
Alexandria, VA2 days ago - ...Please be aware that smoking is prohibited in all indoor areas of Barry’s studios and corporate offices. About the Role The Client Operations Lead is an introductory leadership position that involves hands‑on support in driving studio sales and operations, ensuring...Local areaShift workNight shiftWeekend workDay shift
Barry's
Bethesda, MD1 day ago $126.3k - $243.1k
...Role Summary The Security Operations Lead will oversee all SOC functions and lead a blended team of SOC Analysts and Security Engineers to ensure rapid detection, investigation, and response to security threats. This role is responsible for driving threat hunting, leading...Live inLocal areaAccenture Federal Services
Washington DC1 day ago$70k - $120k
...Spatial Front, Inc. (SFI)-a two-time USA Today Top Workplaces awardee and Washington Post Top Workplaces honoree-is seeking an IT Operations Lead to join our growing team. The ideal candidate will lead an IT operations team responsible for the administration, monitoring,...Full timeContract workSpatial Front
Arlington, VA1 day ago- ...LHH is seeking an Air Export Manager to lead and oversee all air export operations within a freight forwarding environment in Washington, DC. You will manage a team of Air Export Coordinators and Specialists, ensure on-time execution, and maintain strong relationships...
LHH
Washington DC13 hours ago - ...and Training Roster. Ensure all Benefits Advisors (BAs) are trained, credentialed, and deployed per the Operational Deployment Plan and Attachment F requirements.Lead the preparation and submission of weekly, monthly, and quarterly TAP operations reports, including...Permanent employmentWork at office
- ...Amazon in the United States is seeking an Operations Manager to lead a team of salaried and hourly staff, driving safety, quality, attendance, and performance. You will mentor employees and coordinate with site and regional stakeholders to deliver on-time customer orders...Hourly pay
Amazon
Upper Marlboro, MD4 days ago $105.3k - $190.35k
Leidos’ Digital Sector is seeking a dynamic, mission-centric hands-on Asset Engineering Operations Lead, (Technology Asset & Inventory Management) to support a federal agency’s large, mission-critical, hybrid infrastructure. This role is crucial in developing and implementing...Full timeFor contractors$100k - $200k
Washington, DCAdministrative and Logistics Support /Full Time On-Site /On-siteHR Operations Support Lead (HROSL) - SME Work Location: Washington, DC Employment Type: Full-Time, Expert-Level Department: Administrative and Logistics Support CGS is seeking a skilled HR Operations...Full time$143.91k
...Schedule: Full-timeWork type: PermanentRelocation: FalsePosition ID: 26-13023563-HQ-AE-STDocument ID: 879086700Grade: GS 14Job category: Operations Research (1515)Hiring path: public, fed-competitive, fed-transition, vet, mspouse, disability, peace, special-authorities$125.12k - $187.68k
...Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for... ...and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster... ..., expertise, and trust.An opportunity to lead and build a business with the support of...Temporary workFor contractorsWork at officeLocal area- ...DescriptionProSidian is looking for “Great People Who Lead” at all levels in the organization. Are... ...and value.ProSidian is a management and operations consulting firm with a reputation for its... ...design and execution of operations core to delivering value to customers. Visit...Full timeContract workTemporary workFor contractorsLocal areaFlexible hours
- Curzon Staffing, located in Alexandria, Virginia, is looking for an Office Manager / Executive Assistant to play a vital role in the team. The ideal candidate should thrive on improving processes, keeping the team on task, and managing priorities effectively. The role ...Temporary workWork at office
Curzon Staffing
Alexandria, VA1 day ago - Washingtonian Magazine in Washington, DC seeks an Office Manager & Executive Assistant to support the CEO and oversee the day-to-day functions of the office. This role requires exceptional organizational skills, sound judgment, and the ability to manage multiple priorities...Work at officeFlexible hours2 days per week3 days per week
Washingtonian Magazine
Washington DC13 hours ago - ...Cayuse Holdings seeks an Office Management Secretarial Support Specialist to streamline day-to-day operations, manage correspondence, schedules, records, and support internal and external stakeholders. You’ll handle travel orders, conference logistics, and document preparation...Work at office
Cayuse Holdings
Washington DC4 days ago $100k - $140k
...across eCommerce, in‑store, telesales, and the affirm app. The team leads onboarding, relationship management, and performance... ...We're looking for a curious, driven analyst to join our Revenue Operations team. Revenue Operations serves as the backbone of the Revenue...Work at officeRemote workFlexible hours$55k - $65k
Operations Lead - Washington D.C. Redefining how people live. At Blueground , we believe that when your base is reliable, the world opens up. That’s why we’re building the world’s leading platform for living. Every year, 350 million people move between cities—yet today...Full timeSummer workFlexible hoursWeekend work- MissionHires is seeking an Assistant General Manager in Washington, DC. The role supports the General Manager with hiring, training, and performance management while fostering a positive team culture and ensuring high food safety standards. The AGM will play a vital role...
- St. Jane de Chantal Church & School in Bethesda, MD, seeks a full-time Facilities Maintenance Manager to oversee building and grounds for the parish and school campus, ensuring a safe, clean, and welcoming environment. You will supervise maintenance staff, coordinate contractors...Full timeFor contractorsWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Core Operations Lead. Be the first to apply!
Related searches
- operations lead Washington DC
- network operations center team lead Washington DC
- operations leader Washington DC
- cannabis operations Washington DC
- business operations Washington DC
- operations support agent Washington DC
- data center operations technician Washington DC
- distributed mission operations Washington DC
- operations representative Washington DC
- hr operations Washington DC