Client Care Coordinator

Client Care Coordinator

As the Client Care Coordinator, you will play a crucial role in managing and overseeing the daily administrative operations of our home care services.

The right candidate will be very well organized, detailed oriented and a team player. This dynamic person will own the overall responsibility to ensure smooth office functioning, provide support to our care team, and enhance efficiency in client services. This role is essential in maintaining a high standard of care and compliance within our organization. Come join the dedicated team at BrightStar Care of Concord, Lexington & Woburn a recognized leader in home health services, and help us provide exceptional care that makes a meaningful difference in the lives of our patients and their families.

Quality Driven: BrightStar Care is one of the top brands in Home Health care and recipient of the Enterprise Champion for Quality award, reflecting our commitment to the highest standards of care.

Empowering Environment: We offer a supportive and collaborative work environment that encourages professional growth and development.

Flexible Scheduling: Tailor your work schedule to meet your lifestyle needs with our flexible shift options.

Rewarding Benefits: Enjoy rewards like performance bonuses, professional development opportunities, and wellness programs, designed to keep you at your best both professionally and personally.

Oversee day-to-day office operations, ensuring efficiency and organization.

Serve as a liaison between the administrative team, caregivers, and clients to ensure seamless communication.

Manage incoming calls, scheduling, and billing processes to support staff and client needs.

Maintain compliance with BrightStar Care policies, state regulations, and healthcare industry standards.

Assist with recruiting, onboarding, and credentialing new employees.

Track office supplies, vendor relationships, and inventory management.

Respond promptly to client and staff inquiries, resolving issues effectively.

Support business development efforts, including marketing and community outreach.

Maintain confidential records, documentation, and employee files.

2-3 years of experience in office management, preferably in healthcare or home care services.

Excellent communication, organizational, and problem-solving skills

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and scheduling software.

Punctual with strong ability to thrive in a fast-paced environment with competing priorities

Ability to handle sensitive and confidential information with discretion.

Experience with payroll, billing, and HR functions is a plus.