Major Account Manager, Service Sales (Remote)

Job Title

Responsible for managing and growing relationships within assigned Major Accounts to expand Vertiv's portfolio of critical infrastructure services. Partner closely with equipment sales teams to engage early on new projects and grow the installed asset base within each account. Develop and maintain a strategic account profile and relationship map to strengthen Vertiv's position and alignment with key stakeholders. Through regular customer engagement, build trusted relationships and identify opportunities to deepen collaboration. Leverage internal teams and subject matter experts as needed to deliver solutions that meet or exceed customer expectations.

Responsibilities

• Manage overall relationship with each named account, including developing strategic growth plans to expand the account deeper and wider.
• Develop long term relationships as a trusted advisor with a portfolio of clients, connecting with key business executives and stakeholders.
• Negotiate national and/or global level agreements on behalf of the company, including all pricing, scope and SLA/KPI related deliverables.
• Where applicable, manage and coordinate the efforts of Local Business Partners participating in the quoting of Major Account business, with a primary goal of ensuring compliance with pricing and scope levels outlined in the client's master services agreement (MSA).
• Develop and execute service sales strategies to retain existing contract renewals, develop new business opportunities, replace consumables to extend product life cycle, and support large time and material projects.
• Actively manage customer asset lists to ensure service agreements remain aligned with the customer's current installed base, capturing all assets that require coverage and removing those that have been decommissioned.
• Make sales calls to promote our capabilities and develop long-term relationships to foster future business opportunities.
• Work with and motivate the local/regional/national/global sales teams to develop long-term buying agreements.
• Involve and engage management and support teams of the operational teams to ensure service execution and delivery according to the contract requirements and customer expectations.
• Contribute to the development of materials and participate to deliver presentations that effectively communicate the purpose and objectives while effectively persuading the audience with data and statistics that make our points clear, concise and obvious
• Assist in bid and contract submittal process with assigned Client
• Assist in sales order processes as necessary, including data entry when needed, to ensure prompt and accurate order management, delivery and reporting.
• Obtain proper authorizations / approvals to operate and manage within a specified budget

Qualifications

Required / Minimum Qualifications:

• Bachelor's degree required
• 5+ years of job experience in progressively responsible assignments
• Account management or B2B outside sales experience (similar industry preferred)
• Skilled in Microsoft Office, especially PowerPoint, Excel and Word

Additional / Preferred Qualifications:

• Planning, Organizational and Leadership Skills.
• Basic legal and business knowledge.
• Account Management, Selling, influencing, negotiating and problem-solving skills.
• Excellent written and oral communication skills at all levels.
• Ability to work proactively under own initiative, as well as in a team environment.
• Be an aggressive competitor and keen achiever.
• Ability to represent Vertiv successfully at meetings to senior management level.
• Excellent presentation skills.
• Numerate and IT literate with an in-depth understanding of business performance.
• The ability to work under pressure and to agreed timescales.
• Self-starter, ability to plan, organize, and manage time effectively.
• Excellent customer service skills.

Education and Certifications

• Bachelor's Degree

Travel Time Required

• 50 - 60% Travel Required

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to View email address on click.appcast.io.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

About the Team

Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Job Info

• Job Identification 20265048
• Job Category Account Management (Direct Sales)
• Locations Westerville, OH, United States United States