Claims Examiner

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. Job Overview The work we do at Markel gives people the confidence to move forward and seize opportunities. You’ll find your fit among our global community of optimists and problem‑solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Responsibilities Resolve claims of average complexity and low to mid exposure. Investigate, evaluate, negotiate and resolve assigned claims. Make decisions within authority and work under general direction from manager. Analyze and determine appropriate direction on coverage, investigation, evaluation and resolution. Make recommendations regarding reserve changes to Management. Recognize potential exposures and prepare alerts to Management and business partners. Adhere to Fair Claims Practices Regulations and claims‑handling guidelines. Prepare and distribute claim reports. Participate fully in training, development programs, and learning opportunities across Claims. Build strong relationships with internal stakeholders, including Underwriting. Contribute to strong customer relationships by delivering top‑notch service. Support special projects and learn cross‑functional collaboration. Mentor with senior examiners and managers to observe negotiation strategies and claim resolution practices. Collaborate with departments across Markel including Claims Vendor Management, Finance, Actuarial, Risk Management, and IT. Travel to other claim offices and conferences as needed. Education High school diploma required. Bachelor's degree preferred. Certification Must have or be eligible to receive a claims adjuster license. Qualifications Understanding of insurance claims and legal services landscape a plus. Claims technical skills and an understanding for product lines. Understanding of insurance policy types across product lines. Excellent customer service skills. Excellent written and oral communication skills. Excellent analytical and problem‑solving skills. Excellent organization and time‑management skills. Ability to deliver outstanding customer service to both internal and external customers. Ability to work collaboratively and in a team environment. Ability to work autonomously with minimal direction/oversight. Ability to take initiative and think strategically and creatively. Willingness for continuous improvement. Intermediate skills in Microsoft Office products (Excel, Outlook, PowerPoint, and Word). Benefits Competitive benefits program covering health, dental, vision, life, disability, and AD&D insurance. 401(k) with employer match contributions and Employee Stock Purchase Plan. Paid time off, corporate holidays, floating holidays, and parental leave. Hybrid working schedule: 3 days in office and 2 days remote. US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future. Pay Information The base salary offered will be based on compensable factors such as job-relevant education, experience, training, licensure, competencies, geographic location, and other factors. The national average salary range for Claims Examiner is $62,000 – $85,800 with 12% incentive. Equal Employment Opportunity Markel is an equal‑opportunity employer. We do not discriminate on the basis of race, color, sex, religion, creed, national origin or place of birth, ancestry, age, disability, sexual orientation, gender expression or identity, genetic information, pregnancy or related conditions, marital status, military or veteran status, or any other classification protected by law. We encourage applications from candidates who meet the qualifications and who demonstrate a commitment to patient, thorough claims handling and strong customer service. #J-18808-Ljbffr