Claims Examiner

Title: Claims Examiner Location: Richmond Headquarters Recruitment Type: General Public - G Pay Range: Minimum starting salary $47,003, commensurate with experience The Virginia Victims’ Fund is seeking analytical, compassionate, and detail‑oriented professionals who thrive in fast‑paced environments. This role is ideal for someone who enjoys solving complex problems, interpreting policies and laws, piecing together information from multiple sources, and making thoughtful decisions that directly impact victims of crime across the Commonwealth of Virginia. Job Duties Claims Examiners review and evaluate criminal injury compensation claims to determine eligibility and award decisions in accordance with Virginia law and agency policies. Analyze records and documentation related to criminal injury cases. Manage a dynamic caseload of claims. Communicate with victims, stakeholders, and internal partners. Conduct follow‑up research and gather necessary evidence. Prepare detailed reports and correspondence for each claim. Collaborate with internal and external partners to support victims throughout the claims process. What Makes Someone Successful in This Role Successful claims examiners are analytical, adaptable, and detail‑oriented, comfortable managing changing priorities while balancing empathy with objective decision‑making. They communicate professionally in sensitive situations, work effectively both independently and as part of a team, and interpret laws, policies, and complex information to make sound decisions. Minimum Qualifications Experience managing high‑volume caseloads or workload priorities in a fast‑paced environment. Strong analytical, organizational, and problem‑solving skills. Excellent written and verbal communication skills. Demonstrated attention to detail and ability to make sound decisions. Experience interacting professionally with customers, clients, or stakeholders in sensitive or complex situations. Ability to manage multiple priorities and deadlines effectively. Proficiency with Microsoft Office applications and database systems. Additional Considerations Working knowledge of the Code of Virginia sections relating to the Criminal Injuries Compensation Fund and medical billing processes and terminology preferred. Experience working with the Criminal Injuries Compensation Fund preferred. Equal Opportunity Statement Virginia Workers' Compensation Commission is an Equal Opportunity Employer and encourages diversity within its workforce. The Commission does not provide sponsorship for employment. Contact Information Name: Amy Habel Phone: View phone number on click.appcast.io Email: View email address on click.appcast.io #J-18808-Ljbffr