Director of Customer Support & Program Innovation
City of New York
The City of New York's SBS seeks a Director of Customer Support and Program Development to lead the Small Business Hotline, manage customer service emails, and guide program development and regulatory initiatives. You will oversee KPI tracking, data quality, and reporting for executive leadership. You will build and supervise a team, coordinate with regulatory reform, and ensure timely delivery of city services to support small businesses across the five boroughs. #J-18808-Ljbffr City of New York
Vacancy posted 3 days ago
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