Operations Coordinator

Job Description

Job Description

JOB TITLE: Payroll/ Client Support Specialist

LOCATION: Schaumburg, IL-- Hybrid (2 days remote, 3 days onsite)

PAY: $24.50/hr

START DATE : August 10, 2026

DURATION : 12 month contract-to-hire. Eligibility to convert permanent begins at month 6, and conversion can process between 6-12 months

HOURS : 8:00 am - 4:30 during training, after training 9:00 am -5:30 pm, during daylight savings time 10:00 am - 6:30 pm(2 week blocks at a time between regular hours and daylight savings hours)

QUALIFICATIONS:

• High professionalism and executive presence
• Comfortable speaking with C-suite leaders
• Strong multitasking and prioritization skills
• Strategic thinker with account management experience
• Strong tenure and long-term career mindset
• Flexible, coachable, and eager to learn
• Excellent communication and relationship-building skills

What you can expect on a typical day:

* Product Support. You will respond to client questions regarding payroll and benefits products and provide application and product navigation support. Support activities can include: data maintenance, set up, configuration changes for multiple options (e.g., Vacation/Paid Time Off , Special Calculations, Time and Attendance schedule, 401k, and more) and new feature set up requests (e.g., Group Term Life, Health Savings Account, direct deposit calculations, Benefit Accruals, etc.).

* Payroll Processing & Tax. You will assist clients with payroll processing and solve any issues that may arise. You will assist clients with tax changes for understanding, conduct research, and follow-up as needed. To ensure timely and accurate payroll and tax processing, you will provide timely communication to the correct parties for any updates, changes, or client issues. You will monitor Tax Registration Services via a report once the client is live and verify all jurisdictions are active. You will use online tools in your daily role to do your job.

* Consultation. You will act as a trusted advisor to your clients and provide consultative support and recommendation on product optimization during status calls and other interactions.

* Quarter and Year-End Support. During these periods, you will play a critical role where we resolve issues in partnership with our clients that surface in error prevention notices. Together, you will determine corrections and generate details on changes needed for processing additional payroll.