RCM Client Success Manager

Job Description

Job Description

Description:

Company Overview: TRIARQ Health partners with physicians by providing the expertise, services, infrastructure, and technologies necessary for independent doctors to thrive in the new, value-based healthcare economy. We strive to achieve healthcare’s Triple Aim through provider-led and patient-centered, value-based care programs and alliances. TRIARQ Health aims to align and address the value and quality of healthcare to consumers through value-based programming with payers and providers.

TRIARQ Health’s community of healthcare professionals and providers combine their expertise and capabilities to offer unique value-based, technology-enabled services to individuals and families.

In order to affect change, TRIARQ Health was started with the belief that the future of healthcare services must be based upon demonstrated value and quality. The TRIARQ name and its mission is centered on health care reform’s Triple Aim of providing high quality healthcare at affordable costs to populations and communities, by Aligning incentives and Redesigning care delivery around Quality. TRIARQ Health seeks to accomplish this by delivering efficient practice services and value-based programs delivered through physician-led alliances

Position Overview: The RCM Client Success Manager is responsible for managing and maintaining strong relationships with large and strategic oncology practices along with internal RCM leadership teams. Manage and monitor billing team for optimal performance to ensure post-sale goals are met. This role combines the responsibilities of revenue cycle management (RCM) and client success to ensure optimal performance and satisfaction of post-sale goals. This position is critical to the success of the revenue cycle process; in conjunction with maintaining a successful relationship with practice providers and staff, the RCM Client Success Manager will contribute to the day-to-day operations on all issues related to the revenue cycle functions. This position will work with cross functional teams to identify trends, implement process improvements, and monitor key performance indicators.

The ideal candidate will have extensive healthcare industry knowledge, revenue cycle management, excellent communications, and be self-motivated.

Responsibilities:

• Develop and implement practice-specific process improvement recommendations to secure positive results and monitor performance for unfavorable trends.
• Maintain reimbursement-related key performance indicators for practices, setting and benchmarking revenue cycle goals (e.g., reducing Days in A/R, decreasing outstanding receivables, increasing first pass rate %).
• Enhance and standardize workflow processes throughout the revenue cycle to achieve consistency in maintaining critical success factors outlined in standard operating procedures.
• Produce and analyze standard monthly reports/PowerPoint presentations to assist in the monthly forecast process.
• Primary ownership and accountability for customer satisfaction within assigned accounts.
• Build and maintain effective internal and external relationships, even when faced with challenging client relationships.
• Analyze and interpret revenue cycle key performance indicators and other performance indicators to identify successes and areas of opportunity.
• Conduct strategic planning and operational performance review sessions with clients and map business goals to identified value-drivers framework.
• Demonstrate knowledge and credibility of TRIARQ Software and Services.
• Provide written executive summaries, presentations, and key information to physicians and administrators.
• Be a problem solver and advocate for clients, identifying at-risk clients proactively and collaborating across operational lines to pursue solutions

• Bachelor’s degree in healthcare administration, business, or other related field or equivalent experience required.
• Minimum of three (3) years of medical billing management experience, with 3-5 years of oncology billing experience preferred.
• Exceptional interpersonal skills and strong oral and written communication skills.
• Relationship management and negotiation skills.
• Ability to prioritize and manage multiple projects in a dynamic work environment.
• Project management and project coordination skills.
• Excellent problem-solving skills and strong attention to detail.
• Ability to analyze financial and operating information to facilitate decision-making.
• Ability to work independently and collaboratively.
• Strong working knowledge of all Microsoft applications (Word, Excel, PowerPoint).
• Ability to work with a multi-disciplinary team