Legal Receptionist / Intake Specialist

Legal Receptionist / Intake SpecialistPlaintiff's personal injury litigation firm is seeking a Legal Receptionist / Intake Specialist to become a part of our growing team. Fluent in both English and Spanish is required. Experience in a law office setting is preferred, but not required.Responsibilities / Duties:Meet, greet, and screen new potential clients over the phone or in personAnswer and route incoming calls on a multi-line telephone system and take detailed messages as needed.Perform clerical duties such as filing, copying, faxing, emailing, etc.Ensure neatness of lobby and conference room areas.Monitor reception area so that non-employees are not permitted into the office without being identified.Provide interpreting and translating services (both verbal conversation and reading and translating written documents) for Spanish-speaking clients.Onboard new clients by gathering, processing, and managing information through the firm's systemEnter and set up new client information into the firm's databaseMake follow up calls to potential new clients and gather missing documentsRegularly email management with new intakes for case assignmentAssist in updating the firm's spreadsheets as cases are signed upDraft and send out drop notices, letters of protection, and letters of representationGather incident reports and police reports for case evaluationPerform other duties as assignedRequirements:Fluent in Spanish and EnglishStrong written, proofing, and verbal communication skills requiredExcellent customer service skillsCompassionate and able to handle sensitive and confidential informationAbility to prioritize tasks, manage time properly, and work independentlyHigh attention to detail and organizational skillsDue to constant client contact, must be customer-service oriented and present a professional imageAbility to thrive in a fast-paced, dynamic environmentMust be on time to work, dependable and reliablePreferred Skills:High school diploma or equivalent, Bachelor's degree preferredFamiliarity with Google Workspace tools such as Google Docs and Google SheetsProficient in data entryAt Hinojosa Law, we believe in giving our clients the truth about where their case stands. We want our clients to be able to make fully-informed decisions on how to best handle their case by providing realistic options. Communicating with our clients is our highest priority, and we maintain an open-door policy in order to provide them with prompt updates on the status of their cases. Hinojosa Law promises to provide you with the best of its legal advice and to treat your case with the utmost care and respect from start to finish.