Transportation and Logistics Manager

Job Description

Job Description

Title: Transportation Manager

Department: Procurement

Job Type: Exempt

Location: On-Site — Horsham, PA

Shift: Monday through Friday 1st shift

Company Summary:

NMS Labs has developed an extensive menu of more than 2,500 tests to support clients in forensic, criminalistic, public health and clinical fields. For over 50 years, our clients have relied on NMS Labs for unique testing solutions that demonstrate our company core values of Quality, Integrity, Service, Innovation and Engagement. As we work to increase the company’s positive impact on public health and public safety, we are seeking talented professionals to join us for the journey! We invite you to learn more about our company by visiting NMSLabs.com.

Job Summary:

This role coordinates logistics for assets across company-wide operations and provides active analytics partnering and leading in improving specimen and supply movement. The position owns the end-to-end development of reporting infrastructure, uses data to identify trends and inbound/outbound inefficiencies, and partners cross-functionally to implement solutions that improve efficiency, service, and cost-effectiveness. The work directly supports operational performance and has a measurable impact on NMS Labs’ bottom line.

Requirements:

Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.

Required:

• 5-7 years of experience in transportation planning or logistics.
• Transportation + distribution experience (carrier contracting, SLAs)
• Strong process design (Lean/continuous improvement)

Preferred -

• Healthcare/lab logistics experience

Major Duties and Responsibilities:

Process excellence

• Map “kit-to-lab-to-result” physical flow and remove friction:
  • Reduce touches, eliminate handoffs, standardize packaging, etc.
• Establish work instruction based on regulation adherence and best practices for packaging, labeling, etc.
  • Guide internal and external clients on best practices
• Create and adjust Key Performance Indicators (KPIs) to drive continuous improvement.
  • Analyze shipment data and monitor metrics, including cost per shipment, accessorial fees, client adherence to shipping best practices, shipment volume trends, late deliveries, etc.
  • Manage freight invoice verification and exception resolution processes by validating carrier charges against transportation contracts and shipment data.
  • Coordinate with cross-functional teams and logistics partners to investigate discrepancies, implement corrective measures, and improve transportation billing accuracy, efficiencies and cost controls.
  • Generate reports and provide insights to senior management on transportation performance and improvement opportunities.
• Lead continuous improvement projects tied to:
  • On-time delivery, accessioning readiness, specimen integrity, cost per shipment

Strategy & governance

• Define the logistics operating model (3PL, courier, service coverage) and build/own carrier strategy: contracts, performance SLAs, escalation playbooks
• Carrier Management:
  • Manage relationships with and collaborate with 3PL, carriers and courier partners, to ensure shipments meet company objectives for cost, service, and operational efficiency.
  • Support negotiation of transportation rates and service agreements with 3PL/carriers.
• Serve as the primary point of contact to troubleshoot carrier issues, inbound or outbound, domestically or internationally, and manage through resolution
• Create and operate a cross-functional specimen logistics council (Ops, Accessioning, Client Services, Compliance, IT)

Risk & compliance

• Collaborate with Quality Assurance to define and audit compliance requirements for:
  • Chain-of-custody, controlled substances, biohazard handling (as applicable)
• Own incident response for:
  • temperature excursions, lost specimens, compromised custody, mislabels
• Stay updated on industry regulations and best practices and adjust logistics operating model as necessary
• Identify potential risks in the transportation process and develop mitigation strategies.
• Ensure contingency plans are in place for transportation disruptions.

Acts as change agent and advocate for Procurement as a value-added partner.

Other duties as assigned

• Knowledge of transportation regulated environments and documentation discipline
• Ability to collaborate effectively with individuals at all organizational levels.
• Strong analytical skills, compiling and interpreting complex data, ability to resolve conflicts in data, produce accurate, actionable results with moderate supervision.
• Excellent written and verbal communication skills, including the ability to present complex data clearly to diverse audiences.
• Proven time‑management skills with the ability to prioritize and work effectively on multiple projects concurrently.
• Cold-chain / temperature-controlled shipping exposure
• Ability to manage vendors and conduct negotiations
• Ability to lead change

Physical Demands:

• Ability to talk, hear, stand, reach with hands and arms, and use hands and fingers to manipulate instrument/equipment controls, computer keyboard, objects, tools or controls.
• Able to move from one work location to another to sit and stand, sometimes for extended periods of time.
• Specific vision abilities (with correction) include color, distance, peripheral, depth, and the ability to adjust focus

Offers of employment are made contingent upon nationwide background investigation and urine drug screen with results satisfactory to standards of employment at NMS.

We are an equal opportunity employer and will not discriminate against any employee or applicant for employment because of race, creed, sexual orientation, color, religion, sex, national origin, age, marital status, citizenship status, otherwise qualified disability, or protected veteran status (disabled Armed Forces Service medal, recently separated, active duty or campaign badge), domestic violence victim status, arrest record, or predisposing genetic characteristics.