Customer Service Manager

$100k

Waterstone Human Capital USA

Before applying, please make sure you meet all of the following: Bachelor’s Degree (REQUIRED) Customer Service leadership experience within a manufacturing company B2B manufacturing experience Unfortunately, candidates who do not meet all three requirements will not be considered. A well-established, family-owned manufacturer (~500 employees, ~$100M annual revenue) is seeking a Customer Service Manager to lead and develop a team of CSRs. Base Salary: Up to $100,000 Hours: Monday–Friday, 8:00 AM–5:00 PM (fully onsite) What you’ll be doing: Leading, coaching, and developing a customer service team Driving customer satisfaction, order management, and issue resolution Partnering closely with Sales, Production, Shipping, and Operations Improving processes, systems, and overall customer experience Supporting major customers and distributors while helping solve complex business challenges Why people like this opportunity: Visible leadership role with direct impact on the organization Collaborative culture with cross‑functional exposure Opportunity to make meaningful process improvements #J-18808-Ljbffr

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Vacancy posted 1 day ago

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