Office Assistant

Job Description

Job Description

Benefits:

• Company parties
• Free food & snacks
• Free uniforms
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Position Overview

We are looking for a dependable, organized, and flexible Hybrid Office Assistant / Cleaning Professional to join our team. This position combines office support and residential cleaning responsibilities.

This is a hybrid role with mornings spent working in the office and afternoons working in the field as a Cleaning Professional. The ideal candidate is comfortable transitioning between administrative responsibilities, client communication, scheduling, and hands-on residential cleaning.

Primary Responsibilities

Office Responsibilities:

• Answer incoming phone calls, texts, and emails in a professional and timely manner
• Assist clients with scheduling, service updates, questions, and concerns
• Follow up with prospective clients and support sales efforts
• Communicate with clients regarding arrivals, delays, reschedules, cancellations, and schedule changes
• Assist with daily scheduling, dispatch, and route coordination
• Follow up with clients after services to ensure satisfaction and maintain strong customer relationships
• Enter detailed notes and maintain accurate client and employee records
• Provide support to cleaning teams and assist with daily operational needs
• Maintain inventory of office and cleaning supplies
• Keep the office organized, professional, and running efficiently
• Assist management with special projects and additional administrative tasks as needed

Cleaning Responsibilities:

• Transition from office duties to residential cleaning assignments in the afternoon
• Perform professional residential cleaning services according to MaidPro standards and procedures
• Follow cleaning checklists and client-specific instructions
• Provide friendly, professional service while working in clients' homes
• Maintain cleaning supplies and equipment
• Communicate with the office regarding schedule changes, client concerns, or other issues while in the field

Qualifications

• Must be at least 21 years old
• Comfortable working both in an office environment and performing residential cleaning
• Strong communication and customer service skills
• Comfortable speaking with prospective clients and discussing services
• Sales, customer service, office, dispatch, or administrative experience preferred
• Professional cleaning experience is a plus, but not required — we provide training
• Organized, dependable, detail-oriented, and able to multitask
• Able to work independently and transition between office and field responsibilities
• Basic computer skills required
• Bilingual (English/Spanish) is a plus but not required