IT Field Support Technician

LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose. Benefits medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program. Position Summary We are looking for a detail-oriented and customer-focused IT Support Technician to join our IT team. The successful candidate will be responsible for providing technical support to end-users, resolving IT incidents and service requests, and ensuring the smooth operation of hardware, software, and network systems. This is a hands-on role ideal for someone with a strong problem-solving mindset and excellent communication skills. Compensation $27.00 - $31.00/hour in addition to a competitive bonus plan Duties / Responsibilities Provide first- and second-level technical support to users via phone, email, chat, and in-person Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems Configure and install workstations, laptops, printers, mobile devices, and other IT equipment Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems Document all incidents, requests, and solutions in the ticketing system (e.g., ServiceNow, Jira, Zendesk) Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices Monitor system performance and elevate issues as needed to senior IT staff or vendors Maintain inventory of IT assets and track hardware/software assignments Support video conferencing tools (e.g., Zoom, Microsoft Teams, Google Meet) and AV equipment Contribute to knowledge base articles and technical documentation Education And Experience High School Diploma or relative experience in similar role 1–3 years of experience in a technical support or help desk role Solid understanding of desktop operating systems (Windows 10/11, macOS), Microsoft 365, and basic networking Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., TeamViewer, RDP) Excellent troubleshooting, analytical, and communication skills Ability to prioritize and manage multiple tasks in a fast-paced environment Strong customer service orientation and a proactive approach to solving problems Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Preferred Skills IT certifications such as CompTIA A+, Network+, Microsoft MCP, or similar Experience with ITIL processes and service desk metrics, ticketing systems (ServiceNow, Zendesk, ManageEngine) Familiarity with endpoint management tools (e.g., Intune, SCCM, JAMF) Knowledge of cloud platforms and SaaS applications LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance. Benefits medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program. LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than. LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance. LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at View email address on click.appcast.io. Please note: This contact is intended solely for accommodation requests. #J-18808-Ljbffr