Director of Operations

Job Description

Job Description

Director of Operations

Location: New York (NY-based, with oversight of NY & NJ operations)
Company: Exit Mold

About Exit Mold

Exit Mold is a fast-growing environmental services company specializing in mold and lead inspection, violations management, and remediation coordination. We work closely with property owners, real estate professionals, and contractors to ensure compliance, safety, and efficiency across every project.

We are seeking a highly organized, execution-focused Director of Operations to partner directly with ownership and drive operational excellence across the business.

Position Overview

The Director of Operations will report directly to the owners and play a critical role in scaling the business. This individual will oversee daily operations, manage internal teams, and build systems that improve efficiency, productivity, and growth.

This is a hands-on leadership role for someone who thrives in fast-paced environments, understands real estate/property operations, and enjoys building structure within growing businesses.

Key Responsibilities

Operational Leadership

• Oversee all day-to-day office operations, ensuring smooth execution across teams
• Manage and support a team of 12–14 inspectors, ensuring productivity and accountability
• Act as the central point of contact for operational questions, escalations, and problem-solving
• Handle issues proactively in a calm, professional, and solutions-oriented manner

Scheduling & Workflow Management

• Oversee incoming calls, bookings, and technical inquiries related to violations
• Ensure efficient scheduling and time management across all employees and inspectors
• Monitor daily workflows to ensure timely completion of tasks and services

Process Improvement & Systems Development

• Build, implement, and optimize operational systems and processes
• Conduct ongoing process analysis to identify inefficiencies and implement improvements
• Develop scalable workflows to support company growth while minimizing costs
• Identify barriers to execution and recommend actionable solutions

Strategy & Growth

• Partner with ownership to develop and execute operational strategies
• Help drive expansion efforts across New York and New Jersey
• Develop long-term plans to improve productivity, service delivery, and profitability

Team Development & Performance Management

• Collaborate with ownership to establish employee performance goals and KPIs
• Monitor performance metrics and ensure accountability across the team
• Foster a collaborative, inclusive, and high-performance work environment

Industry Expertise & Compliance

• Become an expert in NYC mold and lead regulations, violations, and reporting requirements
• Ensure all operations comply with local NYC laws, regulations, and company policies
• Work closely with external partners, subcontractors, and stakeholders

Data & Metrics

• Track, analyze, and report on key operational metrics
• Use data to drive decision-making and improve efficiency

Qualifications

• 5–10+ years of operations experience, preferably in real estate, property management, construction, or home services
• Experience coordinating or supporting HPD and/or DOH violations, compliance, or remediation projects is preferred.
• Familiarity with mold, lead, asbestos, or other environmental compliance requirements is a plus.
• Proven ability to manage teams and improve operational processes
• Strong organizational and problem-solving skills
• Experience building systems and scaling operations in a growing business
• Comfortable working in a fast-paced, hands-on environment
• Strong communication and leadership skills
• Experience managing scheduling, field teams, or service-based operations is highly preferred

What We’re Looking For

• A true operator who enjoys execution, not just strategy
• Someone who can bring structure and accountability to a growing business
• A leader who can balance people management with process improvement
• A proactive problem-solver who takes ownership and drives results

Why Join Exit Mold

• Direct access to ownership and real impact on company growth
• Opportunity to build and scale operations from the ground up
• Fast-growing company with strong market demand
• High visibility role with long-term growth potential

Benefits

• Choice of 4 medical plans with one at $0 payroll cost for the Employee
• FSA medical and dependent spending account
• HSA available with high deductible plan
• Vision and Dental Insurance (2 dental plans to choose from!)
• Company paid Long/Short term Disability
• Company Paid Life Insurance $25k
• 401k with company matching
• Ancillary Benefits (Hospital, Critical Illness, Accident)
• Paid time off and Holidays