Associate Director (Financial Aid Manager) - Office of Fellowships and Financial Aid

Financial Aid Manager The Graduate Center (GC) is the focal point for advanced teaching and research at the City University of New York (CUNY), the nation's largest urban public university. With over 35 doctoral and master’s programs of the highest caliber, the Graduate Center fosters pioneering research and scholarship in the arts and sciences and prepares students for careers in universities and the private, nonprofit, and government sectors. The Graduate Center’s commitment to research and scholarship for the public good is exemplified by its more than 30 centers, institutes, and initiatives, including its Advanced Science Research Center (ASRC), a 200,000 square‑foot facility in upper Manhattan, designed to promote collaboration among scientists in five areas of global research and innovation: nanoscience, photonics, structural biology, neuroscience, and environmental sciences. The Graduate Center benefits from highly ambitious and diverse students and alumni—who in turn teach hundreds of thousands of undergraduates every year. Through its public programs, the Graduate Center enhances New York City’s intellectual and cultural life. Duties Include But Are Not Limited To Reports to the Director of Fellowships and Financial Aid. Manages day‑to‑day administrative and systems operations for optimal efficiency and customer service; manages special processes as necessary. Serves as a resource and liaison with program offices, administrative offices, and students regarding financial aid matters. Serves as primary point of contact for managing School of Journalism (SOJ) financial aid matters. Manages awarding and processing of SOJ Federal Work Study awards. Provides comprehensive financial counseling to current and prospective students. Implements all necessary processes to support financial aid application, awarding and delivery cycles. Oversees the coordination of financial aid activities with those of other College and University offices. Develops and maintains the Graduate Center’s financial literacy curriculum, including online modules and future in‑person sessions. Creates, edits and updates content on office’s website and office’s Blue Sky social media account. Represents the office, as needed, at meetings concerning financial aid matters. Supervises the office’s graduate assistants (GA). Creates and maintains GA schedule for each semester. Assists with GA training initiatives. Performs other duties as assigned. All full‑time CUNY staff are expected to work in‑person at their campus office 80% of their work time. This hybrid work schedule is subject to change. Qualifications Bachelor's Degree and six years’ related experience required. Preferred Qualifications Master’s degree Thorough knowledge of Federal, State, and institutional financial aid programs Demonstrated ability to work effectively and collaboratively with faculty, staff and students Effective technology skills including familiarity with Peoplesoft. Experience with SQL and/or query writing in PeopleSoft is strongly preferred. Excellent customer service and organizational skills Experience delivering a financial literacy curriculum Experience in supervising staff Experience working in a higher education institution Ability to work occasional evenings and/or weekends Experience in counseling, advising, and/or informing students Experience in training colleagues or staff Experience in using social media platforms such as Blue Sky, Instagram, or Threads to engage students and deliver content. Strong presentation skills Compensation & Benefits $90,838 to $102,408/year (salary range will increase to $94,017–$105,992 as of 9/1/26 per the PSC contract). Salary commensurate with education and experience. CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well‑being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world. Location Graduate Center Job Type Full‑Time Equal Employment Opportunity CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer. #J-18808-Ljbffr The City University of New York