Security Account Manager

Job Description Security Account Manager –Full Time – Milwaukee, WI We offer a full benefits package, PTO, weekly pay, and more! Salary :$65,000/Year This position supports a 24/7 operation. While the primary schedule is weekday business hours, candidates must be willing to work a flexible schedule and be available to support evening, overnight, and weekend operations as needed. What Your Day May Look Like Client Leadership & Partnership Serve as primary liaison for a high-profile client portfolio. Lead monthly performance and business review meetings. Monitor Key Performance Indicators (KPIs) and ensure contractual service expectation standards are consistently achieved. Build and maintain a trusted, solutions-oriented focused client relationship. Provide proactive communication and timely follow up with clients. Operational Oversight Manage multiple sites, including mobile patrol, static guarding, and SOC operations. Ensure full staffing coverage and operational continuity across all shifts. Maintain active visibility during 2nd and 3rd shift operations. Maintain an active field presence during second and third shifts to support operations and employees. Support 1st shift business hours for client meetings, leadership alignment collaboration, and operational oversight. Conduct routine site visits and operational audits. Oversee scheduling, workforce planning, and cost control measures. Develop, revise, and implement post orders to ensure clear expectations, compliance, and consistent service delivery. Team Leadership & Development Lead, coach and develop supervisors and frontline security professionals across multiple shifts. Address disciplinary matters promptly and professionally. Coach and mentor team members to improve performance and prepare high-potential employees for advancement. Promote a culture of accountability, professionalism, engagement and continuous improvement. Conduct regular employee check ins to strengthen communication, engagement and retention. Compliance & Quality Assurance Ensure adherence to post orders, policies, and regulatory requirements. Oversee incident reporting accuracy and investigative follow-up. Conduct performance evaluations and implement improvement plans when necessary. Client-Centric Leadership Place the client's experience at the center of every decision and interaction. Build trusted partnerships through proactive communication, responsiveness, and accountability. Anticipate client needs and identify opportunities to improve service and operational performance. Address concerns with urgency and follow through until resolution. Consistently deliver a level of service that strengthens client confidence and supports long-term partnerships. What We Offer Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options. Virtual Medical Appointments With Telemedicine. Paid Time Off, Free Uniforms, Paid Training, and Weekly Pay! Employee Assistance Program. DailyPay Access Program! Discounts On Childcare, Pet Daycare, Vehicles, Electronics, Cell Phone Plans, Travel & So Much More! Position Requirements Must be at least 18 years of age. Valid driver's license and clear driving record required. High school diploma or GED required. Must have 5+ years of leadership experience in security or related operational management. Previous experience managing multi-site or large-scale accounts preferred. Strong background in performance management and employee development. Experience writing or updating post orders and operational procedures. Proven ability to manage client relationships in high-visibility environments. Proficient in basic computer and technology use. Comfortable working flexible hours to support multi-shift operations. Strong communication, organizational, and problem-solving skills. All candidates must be willing to participate in Securitas’ pre-employment screen process, including drug screen and background investigation. See a different world. EOE/M/F/Vet/Disabilities About Us Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team. Benefits Include Retirement plan Employer-provided medical and dental coverage Company-paid life insurance Voluntary life and disability insurance Employee assistance plan Securitas Saves discount program Paid holidays Paid time away from work Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members. About The Team Our Company Mission Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits. Our Values Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community. Integrity Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information. Vigilance Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises. Helpfulness As part of an on-­going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job. #J-18808-Ljbffr